ITIL V.3 FOUNDATION
Jakarta | 24 – 26 Agustus 2015 | Rp. 5.950.000/peserta
Jakarta | 02 – 04 September 2015 | Rp. 5.950.000/peserta
Jakarta | 26 – 28 Oktober 2015 | Rp. 5.950.000/peserta
Jakarta | 23 – 25 November 2015 | Rp. 5.950.000/peserta
Jakarta | 09 – 11 Desember 2015 | Rp. 5.950.000/peserta
AGENDA AND MATERIAL TRAINING ITIL V.3 FOUNDATION
DAY 1
INTRODUCTION
The Four Perspectives (Attributes) of ITSM Benefits of ITSM
Business and IT Alignment
What is ITIL®?
COMMON TERMINOLOGY
What are Services?
Processes & Functions
Defining Processes
Defining Functions
Connecting Processes and Functions
THE SERVICE LIFECYCLE
Mapping the Concepts of ITIL® to the Service Lifecycle
How does the Service Lifecycle work?
SERVICE STRATEGY
Major Concepts
Creating Service Value
Service Packages and Service Level Packages
Service Strategy Processes
Service Portfolio Management
Financial Management
Demand Management
Service Strategy Summary
Interfaces with the Service Design Phase
Interfaces with the Service Transition Phase
Interfaces with the Service Operation Phase
Interfaces with the Continual Service Improvement Phase
Service Strategy Service Scenario
Overall Service Strategy
Service Portfolio Management Considerations
Financial Management Considerations
Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
Major Concepts
Five Major Aspects of Service Design
Service Design Packages
Service Design Processes
Service Level Management
Supplier Management
Service Catalogue Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Service Design Scenario
Service Level Management Considerations
Capacity Management Considerations
Availability Management Considerations
Information Security Management Considerations
Service Catalogue Management Considerations
ITSCM Considerations
Supplier Management Considerations
SERVICE TRANSITION
Service Transition Processes
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management Service Validation and Testing
Service Transition Summary
Service Transition Scenario
Knowledge Management Considerations
Service Asset and Configuration Management Considerations
Change Management Considerations
Release and Deployment Management Considerations
Service Validation and Testing Considerations
Service Transition Review Questions
SERVICE OPERATION
Service Operation Functions
The Service Desk
Technical Management
IT Operations Management
Application Management
Service Operation Processes
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management
Service Operation Scenario
Functions
Processes
Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
Continual Service Improvement Processes
Service Level Management
Service Measurement and Reporting
CSI ( Step) Improvement Process
Continual Service Improvement Summary
Continual Service Improvement Scenario
Service Level Management
Service Measurement and Reporting
CSI Process
Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
Exam Details
Practical Suggestions
Certification
ITIL® Certification Pathways ISO/IEC Pathways
LATIHAN DAN PRAKTEK
STUDI KASUS
Training Overview
APA YANG DIMAKSUD DENGAN ITIL?
ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.
Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).
Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
APA MANFAAT ITIL?
Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:
IT services yang mampu menyelaraskan secara lebih baik dengan prioritas dan tujuan bisnis
Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
Financial savings dengan cara memperbaiki resource management dan mengurangi rework
Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan mengarahkan perubahan bisnis ke pencapaian keuntungan
Memperbaiki kepuasan user dan customer terhadap IT
Memperbaiki perspesi dan brand image end-customer
Who Should Attend
Training ini dipersiapkan khusus untuk:
IT Manager
IT Drector
IT Infrastructure Staff
Direksi
Selain itu, training ini juga merupakan transisi bagi IT profesional ke Manajemen TI. Training ini dirancang khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.
Prasyarat bagi peserta:
Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
Memiliki basic skill atau pengetahuan di bidang IT.
This training is a transition for IT professional towards IT Management. It is
Training Objective
Setelah mengikuti training ini, para peserta diharapkan mampu:
Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management
Training Benefits
All participants will get ITIL TOOLKIT consisting of Learning Material, References, Process/Templates and Checklist, Samples of Case Study
During the training our trainer will guide all participants to use ITIL Toolkit
Lead Trainer Profile
Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)
Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan Post Graduate Diploma dari University of South Australia, Adelaide (1995). Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Pr0ject Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008, PMBOK 2013
Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah
PEMERINTAHAN & BUMN
Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka (Telkom Subsidiary), Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll
PERUSAHAAN SWASTA
PT. Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, PT. Smart, Tbk, T. Edi Indonesia, PT. Sinarmas Land, dll.
PERUSAHAAN ASING:
Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo, PT. Bank RBS,dll
UNIVERSITAS & LSM
Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.
VENUE :
Jakarta (Amos Cozy, Amaroossa Residence, Haris Tebet, Gd Muamalat Institute, Setiabudi Building 2, Gd Estubizi Bussiness Center, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)
TRAINING DURATION :
3 days
TRAINING TIME
27 Jul 2015-29 Jul 2015
24 Aug 2015-26 Aug 2015
02 Sep 2015-04 Sep 2015
26 Oct 2015-28 Oct 2015
23 Nov 2015-25 Nov 2015
09 Dec 2015-11 Dec 2015
INVESTMENT/PERSON :
5.950.000/person (full fare) or
5.750.000/person (early bird, payment 1 week before training) or
5.500.000/person (if there are 3 persons or more from the same company)
FACILITIES FOR PARTICIPANTS:
Training Module
Flash Disk contains training material
Certificate
Stationeries: NoteBook and Ballpoint
T-Shirt
Backpack
Training Photo
Training room with Full AC facilities and multimedia
Lunch and twice coffeebreak every day of training
Qualified Instructor
Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)
Formulir Permintaaan Informasi Lanjutan / Pra-Pendaftaran Public Training
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