At TrackMaven, we have always focused on putting our customers first. The needs of our customers are at the center of every key business decision, and our culture reinforces this customer-centric focus within every employee.
As we’ve developed and grown our Customer Success team, we have taken great care to hire great people and build our customer service, our training, and our support processes around one core objective: helping our customers to become better, more data-driven marketers. We respond quickly and personally, and strive to make our service a refreshing, enjoyable experience. We also throw in a corgi picture or two from time to time. :)
While our ultimate measure of success is the success of our customers and the feedback they give, it’s an honor to receive recognition from our Customer Success industry peers. I am fortunate to have the opportunity to lead such an amazing team of Customer Success and Support Mavens, and am especially proud to see their tremendous efforts recognized by winning the 2016 Customer Success Heroes Team Award at the Customer Success Summit.
I’d like to congratulate each and every member of our team for the honor of winning this prestigious award, and most importantly, thank all of our customers for making our work so rewarding.
Mavenly yours,
Jamey Jeff
TrackMaven Chief Customer Officer
TrackMaven Honored for Best-in-Class Customer Success at 2016 Customer Success Summit
SaaS-based marketing analytics company recognized for driving business outcomes for customers.
Washington, D.C., March 21st, 2016 – TrackMaven, the digital marketing analytics platform, was today named the “2016 Customer Success Hero” at the 2016 Customer Success Summit. The annual recognition presented by Totango, the leader in customer success management, honors the most trailblazing teams and individuals in the software-as-a-service industry.
“TrackMaven exemplifies the spirit and qualities that companies need to promote customer success in a subscription business,” says Kaiser Mulla-Feroze, Chief Marketing Officer at Totango. “With an impressive culture of innovation and experimentation, the TrackMaven customer success team has scaled their practices beyond the early growth phase. Their singular focus on delivering results for customers, as recounted by some of their users, is a testament to the direct impact of the team.”
TrackMaven was honored in the Team Award category, which recognizes customer success teams that are fun, creative, innovative, and have a big impact on customer results and business outcomes. The winners of the team award are selected based on three components: team culture, innovation in business practices, and impact on customers. This year saw a record number of nominations, as hundreds of individuals and teams were submitted for consideration by their peers, colleagues, or even the customers they have helped.
“We’ve placed an unparalleled emphasis on providing customers with world-class customer service, training, and support from the very beginning,” says TrackMaven’s Chief Customer Officer Jamey Jeff. “Thanks to our team’s hard work and relentless focus on delivering value for our customers, our platform has not only helped thousands of marketers make a bigger impact with their digital marketing, but we’ve made the process uniquely engaging, personalized, and personable along the way.”
Watch the video below to learn more about what customers value most about TrackMaven’s Customer Success program:
About TrackMaven
Content and social marketers from hundreds of the world’s best brands use TrackMaven’s digital marketing analytics platform. TrackMaven monitors marketing activities across 15 different online channels to help marketers understand which content drives engagement and conversion. This lets them understand the impact of their digital marketing efforts and deliver the right content on the right channels at the right time and place. The TrackMaven platform analyzes more than 1 million pieces of digital marketing content every day.
Founded in 2012, the company is headquartered in Washington, D.C. To learn more, visit www.trackmaven.com or follow us on Twitter @TrackMaven.
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