Welcome to the 74th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. This 5.7 inch smartphone is still quite popular today despite being released last 2013. It was released originally running on Android Jelly Bean however Samsung has already released the official Android Lollipop update for this phone.
Those who have already updated their devices to Lollipop are quite pleased with the results however there are some owners who are having issues with their phones after getting the update. This is where we come in as we try to help our readers resolve the issues that they have with their phone.
If you own a Galaxy Note 3 or any other Android device for that matter then feel free to send us an email at mailbag@thedroidguy.com. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
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Note 3 Not Taking Screenshots After Lollipop Update
Problem: My note 3 isn’t allowing me to take screenshots anymore I believe after the last software update. Please help me correct this issue as I use that option. A lot for work. Thanks.
Solution: You can take a screenshot in Lollipop using the S Pen. Make sure that Air Command is active first. To take a screenshot take out the S Pen, the Air Command menu should pop out. Tap on the picture and pen icon to the right to take a screenshot.
Another method is by simultaneously pressing the Home key and the Power/Lock key on your device until a white border flashes around the edges of the screen.
You can also use motion and gestures to take a screenshot.
From the Home screen, touch Apps Icon.
Touch Settings Icon.
Touch the CONTROLS tab.
Note: To switch to the tab view, touch Menu > Switch to tab view.
Touch Palm motion.
Touch the slider Off to turn Palm motion on.
Touch the Capture screen slider to turn the swipe to capture feature on.
Capture a screenshot by touching the screen with the side of your hand and swiping across from left to right, or vice versa.
Note 3 Wi-Fi Greyed Out
Problem: Hi! Im still having problems with my note 3 cant connect with the wifi, cant even scan wifi network.. The wifi grey out. I had already tried to restore factory settings and follow all the intsructions on your site. Still can’t use my wifi on my note 3. Please help me regarding my issues.. Thanks!
Solution: If after performing a factory reset the Wi-Fi is still greyed out then this may already be a hardware related issue. You will have to bring your phone to an authorized service center and have it checked.
Note 3 CTV Go App Not Working After Lollipop Update
Problem: Hi there: I have looked thru your troubleshooting guides but didn’t find what my issue is. Man there are a lot of issues !!! My issue is with my CTV GO app. It worked flawlessly before lollipop update. I have uninstall it them reinstalled it twice. The issue is when I try to watch a video it tells me that my app settings state that I like to watch videos while on WiFi. My WiFi is on. When I go to settings I can’t click on app settings to change this. My global app works fine. Thanks in advance.
Solution: This appears to be an issue with the app itself. You can try to wipe the cache partition of your phone and see if this resolves the issue.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
If the issue persists then you will have to check if a new version of the app is available at the Google Play Store that may have a fix to this issue.
Note 3 Wi-Fi Not Working After Lollipop Update
Problem: Howdy! I found your email on the website http://thedroidguy.com/2015/03/samsung-galaxy-note-3-problems-after-lollipop-update-and-how-to-fix-them-part-64-104878#r4CMwGtcdkDrUYZV.97.
I’m emailing in regards to the WiFi issues I’ve been experiencing recently since upgrading to the Lollipop update and could really do with some advise please? I didn’t really notice an issue with the phone until I tried to access an application through my phone (I never have Mobile Data activated due to low allowances) and couldn’t due to the WiFi not being activated. When I click to activate it, it just thinks about it and turns back off – I can provide screenshots if needed 
This also happens through the Settings too. I slide the switch to turn on, it remains greyed out and then turns back off. I can’t connect to anything to even attempt to find a network.
Solution: In this case you will have to perform a factory reset. Make sure to back up your phone data before proceeding.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
If this issue is software related then it will be resolved by now. However, if the issue still persists then it may already be hardware related. You will have to bring your phone to an authorized service center for checking and repair.
Note 3 Camera Activates When Call Received
Problem: Hi, i’m using Samsung note 3 since the past 3 months…..of late it has started bothering me as the camera gets switched on automatically whenever I receive a phone call. Plz help.
Solution: Try to check first if this may be caused by the accidentally pressing of the camera shortcut key. If you have a camera shortcut in your home screen then try to delete it first and see if the issue still persists.
If it does then the next thing to do is to wipe the cache partition of your phone.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
If this issue is caused by a certain third party app installed in your phone then you should start your phone in Safe Mode and check if the issue still occurs.
Turn the device off.
Press and hold the Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’
If the issue does not occur in this mode then it is most likely caused by a third party app. Find out what app this is and uninstall it.
One final troubleshooting step that you can do is a factory reset. Back up your phone data before performing this procedure.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Note 3 No Continuous Input In Knox After Lollipop Update
Problem: Hi there, I recently upgraded to lollipop on my SM-N9000W8 Note 3, Android Version 5.0, kernel 3.4.0 – 4348112, Knox version 2.3.
Since then I have noticed two issues that I cannot live with. The first is loss of the continuous input keyboard function while in KNOX (which is where my work email is kept). I have everything checked to allow it and it works fine in regular mode but not KNOX. The second is pop up’s in relation to BBM. There were never pop ups before and there is no way to disable the darn things that I can find. I have found nothing online regarding either of these issues, can you help? Thanks
Solution: For the input issue while in Knox try wiping the cache partition of your phone as this may just be caused by corrupt data.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
For the pop up issue of BBM I suggest you uninstall the BBM app then install a fresh one from the Google Play Store.
Note 3 S Pen Not Taking Screenshots After Lollipop Update
Problem: Hi, Ever since I’ve updated my OS on my Galaxy note 3, about 3 weeks ago I can no longer use my S pen to take screenshots. It is functioning with other tasks except screenshots. Any ideas how or if this can be remedied? Thanks for your time
Solution: To take a screenshot using your S Pen make sure to tap the picture and pen icon of the Air Command menu.
Open Air Command by holding the S Pen about a quarter-inch above the device’s screen.
Press the button on your S Pen to open the Air Command panel.
Touch “Screen write” with your S Pen.
Note 3 “unauthorized actions have been detected” Error After Lollipop Update
Problem: I’ve updated my Samsung Note 3 to the Lollipop software, I’ve been getting an “unauthorized actions have been detected” message that will not go away no matter what….. I keep deleting the security app but it keeps popping back up…. please help. Thank you.
Solution: This appears to be a Knox related issue. You should check if there are any new security updates available and install it. Go to Settings > More > Security > Security Policy Updates > Check For Updates.
Note 3 Samsung Link App Update Error
Problem: Hi, I went to open my Samsung Link App upon opening an update box came up saying Samsung Link needs to be updated for optimazation otrherwise, the normal operation of your phone may be affected. Then another box comes in before I can press the update (see screenshot) that says Incompatible platform version -Update platform apk I have a Samsung Galaxy S3 Note. I am on lollipop 5.0 Don’t know if this had anything to do with the update of lollipop. How can I get the app to work.
Solution: Several other Note owners are also experiencing this same issue when they upgraded their phone to Android Lollipop. Try to uninstall the app or its update then either download a fresh version from the Google Play Store or leave it as it is.
If the issue persists then you will have to check when the next version of the app will be released as it may already come with a fix to this issue.
Note 3 Phone Blocked
Problem: I have moved my number from one company to another . My Samsung note 3 was working fine . Put in the new sim and now it wont work . When I am making a call …. the reply is…..this phone is blocked . The sim and phone are from the same company.
Solution: Try placing in another SIM and see if the issue still remains. If you still have your old SIM then try it as well. If the problem persists then you should contact your carrier and have them check your account. They may have placed an IMEI block on your phone.
If this issue isn’t SIM or network related then you should consider doing a factory reset. This will help resolve any software related issue or corrupted IMEI that may be causing this. Make sure to back up your data before proceeding.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Check your phone IMEI by pressing *#06# on the phone dialer. If it is a valid IMEI then you can now use your phone. If it is an invalid IMEI then this may already be a hardware related issue. Bring your phone to an authorized service center and have it checked.
Note 3 Display Leaking Fluid
Problem: I got a Galaxy Note 3 from someone else and they told me that the LCD or LED fluid is leaking in the phone. When I charge it I can see the red light that means the battery is dead but I can’t see the screen. It’s not cracked or broke. HELP I’M CONFUSED!!!!!!
Solution: The display of your phone is broken causing the liquid to come out. You should bring your phone to an authorized service center and have the display replaced.
Note 3 Photos Get Corrupted
Problem: Hello i just found your page on galaxy note 3 and heres my issue … 1 i lost pretty much all my pictures from one day to the next and i meen a lot of pictures … all gone no clue where they had gone … suspecting foul play i downloaded an app to unerase to see if i found them … sadly i found some but some others never reapeared … and videos also gone … after trying pretty much everything i gave up and now as late as yesterday i took 1 picture a d it looked great i showed everyone the pic and today the pic dont work … it simply has a grey/brown colored block over it covering about 90% of the picture … whats even weirder is that when you first choose it from list or window it shows like its om then block is over it … im really upset at this phone by now … this is the drop … yada yada …. and for over 6 months now my pc or any pc wouny recognize it … please help. Thanx in advanced …
Solution: Where are the photos stored? If they are saved in the microSD of your phone then consider getting a new one as the one you are using may already be faulty causing your photos to get corrupted.
If your photos are stored in the internal storage space of your phone then try to wipe the cache partition of your phone first and see if the issue gets fixed.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
If the problem persists then back up your phone data and do a factory reset.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Note 3 Sign In Notification Fail On Gmail
Problem: I have a Galaxy Note 3. Says SIGN-IN FAILED for my Gmail account. Every 5 minutes. I do not have 2-step verification activated. I can access my account from the GMAIL icon, it just won’t let me use the regular email account and I don’t even want it on there. I am ready to buy another phone this is so annoying
Solution: The sign in failed error message may be caused by a wrong password or setting in your email account from the stock email app. Try to delete your email account then recreate it with the correct settings. If you prefer to access your email from the Gmail app then just delete your email account from the stock email app and don’t recreate it.
Note 3 Missing Random Calls/ Text Messages
Problem: For the past couple of weeks I have been missing random call and texts…AT&T said my calls were forwarded and then un-forwarded them (I’m clueless how that happened) however they said Samsung knows about the missing random texts issue and will send out a fix soon, still nothing. I am still missing random calls and texts…please help!
Solution: Wipe the cache partition of your phone and check if you are still experiencing missing text messages.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
If the problem still persists then the next step is to check if a certain third party app is causing this issue to occur. To check if this is the case you should start your phone in Safe Mode.
Turn the device off.
Press and hold the Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’
If the problem does not occur then it is most likely caused by an app you installed in the phone. Find out what the app is and uninstall it.
Note 3 Freezes When Playing Videos On Facebook App
Problem: hi i have Annoying Problem when i Watch a video on facebook app its freezing in the end of the video and its still like that until i force stop the app
Solution: This may be caused by an issue with the app itself. Try clearing the cache and data of your Facebook app then check if the video still freezes.
From the home screen, tap the Apps icon.
Tap Settings.
From the General tab, tap Application manager.
Swipe left to the ALL tab.
Scroll to and tap the Facebook application.
Tap Clear cache.
Tap Clear data
The application cache and data is now cleared.
If the issue still persists then uninstall the Facebook app and install a fresh version from the Google Play Store.
Note 3 Gmail Not Syncing On LTE After Lollipop Update
Problem: Hello, I am a frequent follower of Dripper. I have a problem with my Samsung note 3 LTE – updated with android lollipop under Verizon. My Gmail is not getting synced when I am on LTE. As soon as I connect to WiFi.. my mails are getting synced. I enabled all the relevant settings for syncing the account but no use. Please help me to fix it. Thanks.
Solution: In some cases your phone may be connected to the LTE network but there is no Internet connection. Try to check first if you have an Internet connection while your phone is connected to the LTE network. You can do this by opening a website or accessing your social media apps.
If you have Internet access while connected to your LTE network then start checking with the Gmail app by clearing its cache and data. Remember all settings will be lost after performing this procedure. You will have to setup your email again.
From the home screen, tap the Apps icon.
Tap Settings.
From the General tab, tap Application manager.
Swipe left to the ALL tab.
Scroll to and tap the Gmail application.
Tap Clear cache.
Tap Clear data
The application cache and data is now cleared.
If the issue persists then try wiping the cache partition of your phone.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
Note 3 Verizon Version Won’t Update
Problem: Verizon note 3 on page plus, im having a hard time getting the software on the note 3 to update. There is a new version out as of match 24th, 2015. But for some reason my phone won’t update, any help on that??
Solution: You have to make sure first that your phone is not rooted and is still running on stock software. If both requirements are met then you can use Kies to update your phone software if the OTA method fails.
Install Kies in your PC
Download the most recent version of Kies by visiting http://www.samsung.com/us/kies/ (Select the SAMSUNG Kies version compatible with the PC)
Double click the Kies file. The program will self extract, no action is required
Select the desired Language and Location, then click Next.
Read the license agreement, check the box for “I accept…” and click Next.
Kies will begin the installation. No action is required.
When the process is complete, click Finish.
Prepare the Note 3
From the home screen, press the Menu key.
Tap Settings
Tab the More tab.
Tap Developer options, if available.
Tap Ok
Tap USB Debugging
Tap the Home key to exit the settings menu.
Insert the USB data cable into the phone and then into an available port on the computer.
Select Media device(MTP) at the phone prompt. The PC should recognize several devices and begin installation. This is normal and may take a few minutes. Unplug the data cable when completed.
Update Phone
Open the Samsung Kies application.
Allow the application to detect the device and display an available update notification.
Follow the on screen prompts to complete the update.
Note 3 Can’t Scan Business Card After Lollipop Update
Problem: After updating to lollipop I no longer have an option to scan a business card without a third-party software program. did the update remove this option.? by the way I have read most of your articles and they are awesome keep up the good work.
Solution: It looks like the business card scanning app may not be included in the Lollipop update that you have. Just replace this with any third party app that you prefer since this also gets the job done.
Note 3 Google Play Store Error
Problem: Hello, I recently acquired my note three and soon as I logged in to YouTube I got the notification that “Google play services which some of your applications rely on is not supported by your device. Contact the manufacturer.” I didn’t think it was much of a big deal because I was only getting this notification when I tried to use YouTube(which I substituted with Vimeo). I later tried to install snap chat (and I am told that note 3 is the greatest smartphone to snap chat on) but I got the same notification. I went to the droidguy.com and found that I wasn’t the only one with this problem (much to my relief.. I’d thought I’d screwed up my phone). I read the troubleshooting part but I didn’t get what to do. I totally can’t get what to do. Clearing the cache and data?.. Please help me out.
Solution: Listed below are the troubleshooting steps you should do to resolve this issue. Proceed to the next step if the issue still persists.
Clear cache from storage
Go to Settings -> Storage -> Cache (Clear it)
Correct the date and time
Go to Settings -> Date & Time then check the first 2 options — if they’re selected already, uncheck and re-select them; see if the time fixes itself. If it doesn’t then proceed to the next step below
Remove SIM
Turn off the phone then remove the SIM card. Go back to correcting the time.
Do a factory reset (make sure to back up your phone data first)
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Note 3 Downloaded Files Are Hidden
Problem: Hello, my Galaxy Note 3 has hidden ALL of my downloaded files, from pictures to music. My computer shows me that they are indeed saved on the phone and my memory storage ammount hasn’t changed since it happend. Any downloaded images simply do not appear on my gallery, my music player (default and downloaded) do not show nor play my music. Please help.
Solution: This may just be a glitch in your phone software. Try wiping the cache partition of your phone to resolve this issue.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.
If the downloaded files still remain hidden then start your phone in Safe Mode to check if the issue is caused by a third party app.
Turn the device off.
Press and hold the Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’
If you can view your downloaded files in Safe Mode then the issue is most likely caused by a third party app. Find out what this app is and uninstall it.
Note 3 Buttons Activate On Their Own
Problem: Hi, Recently my Note 3 started misbehaving and automatically activating the back and menu touch buttons (the ones on either side of the physical button). The activation of those buttons happens sporadically and sometimes it’s a large sequence at once whereas other times it’s occasional. I tried booting up my Note into Safe Mode as well as a factory reset but neither worked. I ran an antivirus scan on both my apps and files using Lookout and Avast but both said there was no virus, malware, or spyware. May you please help me solve this problem?
Solution: I’m afraid that this may already be a hardware related issue. You need to have your phone checked at an authorized service center.
Note 3 Dial Pad Numbers Not Recognized After Lollipop Update
Problem: Hello, There I’m having this problem since upgraded to Lollipop. Whenever I call to any company which asks me to enter 1 for English or for more option press whatever number is… and I enter any number there is no response. The machine keeps telling me enter number. I think dial pad numbers is not responding when press them however they do appear on the screen. Sending you pics. Thank you for help.
Solution: This issue may be caused by a corrupt Phone app. Try clearing the cache and data of this app and see if the issue gets fixed.
From the home screen, tap the Apps icon.
Tap Settings.
From the General tab, tap Application manager.
Swipe left to the ALL tab.
Scroll to and tap the Phone application.
Tap Clear cache.
Tap Clear data
The application cache and data is now cleared.
If the problem persists then back up your phone data and do a factory reset.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Note 3 “Update Temporarily Unavailable” Error
Problem: Hi I have a Samsung galaxy note 3 and it’s currently on the android 4.4.2 and every time I try to update it it says ‘update temporarily unavaliable’. It is a Verizon type phone but is factory unlocked. I use it with at&t Sims card for straight talk. I have tried it on wifi and mobile data. Any tips would be appreciated. Thank you
Solution: You have to make sure first that your phone is not rooted and is still running on its original stock software. If it is and you are still getting the error message when trying to update then back up your phone data and do a factory reset.
Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.
Check and see if you can now update your phone.
If you still can’t get the latest update then use Kies.
Install Kies in your PC
Download the most recent version of Kies by visiting http://www.samsung.com/us/kies/ (Select the SAMSUNG Kies version compatible with the PC)
Double click the Kies file. The program will self extract, no action is required
Select the desired Language and Location, then click Next.
Read the license agreement, check the box for “I accept…” and click Next.
Kies will begin the installation. No action is required.
When the process is complete, click Finish.
Prepare the Note 3
From the home screen, press the Menu key.
Tap Settings
Tab the More tab.
Tap Developer options, if available.
Tap Ok
Tap USB Debugging
Tap the Home key to exit the settings menu.
Insert the USB data cable into the phone and then into an available port on the computer.
Select Media device(MTP) at the phone prompt. The PC should recognize several devices and begin installation. This is normal and may take a few minutes. Unplug the data cable when completed.
Update Phone
Open the Samsung Kies application.
Allow the application to detect the device and display an available update notification.
Follow the on screen prompts to complete the update.
Note 3 Charging Issue After Lollipop Update
Problem: Since I updated to lollipop I have had issues with charging. It now all the sudden gives me an error message when I hook up the charger saying “device will charge faster if you use the charger that came with the phone “. Well, I am using the right charger. It also won’t charge the phone higher than about 60-65% even if hooked up all night. I love my phone and had no issues with it until lollipop came along. Please help
Solution: This issue is usually caused by dirt or lint getting into the charging port of wither the charger or the phone. Take a toothpick and clean the charging port of your wall charger and your phone and see if this resolves the issue. If you still get the same error message then try to use a different wall charger.
Note 3 S Note Keeps Crashing After Lollipop Update
Problem: i installed my galaxy note3 to lollipop lastnight. The problem is, after that instalation i couldnt open my S Note app. I have many important data there.. How to fix that problem? I really need to open that to continue my assignment. Thanks a lot
Solution: Try clearing the cache of your S Note app.
From the home screen, tap the Apps icon.
Tap Settings.
From the General tab, tap Application manager.
Swipe left to the ALL tab.
Scroll to and tap the S Note application.
Tap Clear cache.
The application cache is now cleared.
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