Other Reqs :
1)Project Manager 2)Project Coordinator 3)Change Management 4)Lead Java 5)Cognos 6)Scrum 7)MF Dev 8)Remedy 9)Splunk 10)& 11)UX Designer 12)Network 13)MF Tester 14)BA Primavera
Hi,
Hope you are doing well,
Please go through requirement, send resume to Nitya@techstargroup.com , 972-497-2508.
Speech Analytics / Verint Speech Analytics consultant,
Bloomington, IL
Skype Interview
16 Months contract
Work description:
Due to the nature of speech analytics not having been implemented at State Farm, the requested external resource is expected to have very specific, verified industry experience in implementing speech analytics capabilities.
Most qualified candidates will possess all or some the specific experience:
implementing Verint speech analytics to a large insurance or financial services organization.
The intention if the PAR is to acquire an individual who can be an active contributer to the project, while also embracing the expectation of knowledge transfer to State Farm business associates assigned to this effort.
Because of the specific nature of the role, if external sourcing is able to locate potential candidates I'd request the opportunity to partner with external sourcing near the end of the process to ensure the right qualitifications exist for the potential candidates.
If the fit is not strong, we will likely withdraw the PAR.
Expected work to be completed by the requested resource includes, but is not limited to, facilitating meetings with multiple business partners, providing guidance to architecture and system partners consistent with overall project direction, sharing experiences applicable to project objectives outlined below, and creating workflows for support, governance, and end user roles.
- What business knowledge is needed?
Need to have:
The requested resource will need to have previous experience with implementing Speech Analytics into a company from the business standpoint.
This will be demonstrated by knowledge of best practices to follow along with items learned that should not be repeated.
Knowledge of leading practices for creating support structure, governance/oversight, process flows for case studies, creating new and modifying existing categories, and keeping categories manageable over time.
Nice to have:
It would be preferred that the above mentioned experience would be from a largely sized company to be more applicable to our needs.
- What technical skills are needed?
Need to have:
Usage of a Speech Analytics application from a business user (analyst level) is desired.
Nice to have:
If no business user experience, then usage from a systems or support perspective is preferable.
- What data knowledge is needed?
Need to have:
Data analytics on Speech Analytics data to highlight trends, determine root causes, build and maintain categories, and develop reports to share with business areas.
Nice to have:
Knowledge of analyzing Speech Analytics data and Text Analytics data together.
- What additional skill or knowledge is needed?
Need to have:
Competencies desired:
Innovative way of thinking, demonstrates learning agility, adaptability, initiative, critical thinking
Nice to have:
Knowledge of Quality Monitoring/Customer Interaction Review (CIR) functionality.
Other Requirements
Req 1)
Project Manager
Bloomington, IL
Skype Interview
17 months Duration
MAX Rate $ 50/hr C2C
Project Manager:
Responsible for understanding the project scope and ensuring project effectiveness in meeting the established goals and targets.
Project managers plan, direct, monitor, and control projects using the project management discipline.
They ensure project resources are used appropriately.
They work with business and Systems sponsors, vendors, and project team members toward achieving intended results by critical dates.
Responsibilities include:
· Responsible for completion of overall project milestones
· Work with the team to determine milestones, and what will be needed to meet milestone (time, resources, etc.), and how the scope fits into the milestone timelines.
· Creates tasks, works with project team to develop schedule and refine estimates based on abilities, dependencies and constraints
· Monitor schedule for slippage, and take corrective action
· Conduct and document regular team meetings
· Resolve or escalate issues that cannot be quickly resolved by project team
· Able to determine and communicate impact of changes and apply change management practices
· Manage project scope using change control procedures · Work with team to define resource needs and request resources.
· Facilitates project meetings, walkthroughs and overall acceptance approval of project with stakeholders
· Facilitate understanding and acceptance of deliverables
· Performs risk analysis for project. Identify and quantify risks.
Develop and execute risk management plan in conjunction with sponsors.
· Provide monthly SPP updates and progress report to project sponsor, project team, and stakeholders
· Provide performance feedback as requested on team member
· Manage dependencies.
· Manages a range of skill sets, seniority, internal/external resources and deploys resources to maximize results
· Understands project roles and responsibilities of a project manager and other project personnel
· Ability to be proactive; ability to quickly assesses situations; make a recommendations and deliver solutions
· Clearly state expectations between roles on the team
· Quickly identify potential problems, issues, or risks and respond to them appropriately
· Facilitate in creating & executing the transition plan for project work to Service Team
Req 2)
Project Coordinator,
Bloomington, IL
Skype Interview
Resource will be a part of the Program Office within CCN.
This person will serve as Dependency, Issue and Risk Management Coordinator.
Someone with past experience as a project coordinator or planner would be good.
This person will also act as the PMO's Service Management Coordinator.
The responsibilities of this role are to create service management artifacts in partnership with the Service Management area and to organize, create and facilitate activities between project teams and service teams.
The resource does not need to be an expert in Service Management, but will need a general understanding of what it is.
Good communication skills needed along with being flexible, adaptable, have strong relationship building skills, customer focus and familiarity working with Business Partners.
The resource will need the ability to coordinate work, multi task and have a good knowledge of the project methodology.
A person with SharePoint knowledge will be desired, but not required.
The resource will represent the CCN when working with other DCs and DCPs, so a strong leadership competency and critical thinking will be important
Req 3)
Change Management Consultant,
Role location - TEXAS or Bloomington, IL
Skype Interview
Role location - TEXAS
This role is for a Change Coordinator in the Information Secuirty area.
Candidates should have knowledge of Service Management/ITIL principles which are available in the industry.
This role will be located off-site, so there is a need for someone who is able to communicate well in a virtual environment.
The duties aligned to this role will include:
Mentors Change Management practitioners and provides advice on Change Management Proces standards, policy and procedures; CAB procedures; and associated tools.
Participates in efforts to enhance the Change Management policy, standards, process, procedures and associated tooling as needed.
Assists Change Manager to mature, support, coordinate and execute the overall Change Management Process for the Service or area or responsiblity.
Helps Change Agent facilitate changes through the Change Management Process Assists the Change Agent, as needed, with any difficulties encountered throughout the process.
Participates, when applicable, as a member of the local Change Assessment Team (ChAT).
Provides information to the Change Manager, as requested, to assist with reviews for authorization.
Monitors changes being deployed by and/or affecting their Service or area of responsiblity Responsible for the following activities involving Change records for which they are assigned:
Validate the content of records, including ensuring the appropriate priority and risk is assigned to each Engaging Configuration Analyst for Configuration Item validation as needed Ensuring the activities required for each change have been adequately completed and appropriately documented
Reviewing changes to ensure they are ready for deployment prior to sending them for authorization review
Coordinating and document the post-implementation review of changes to evaluate results of the change and long term impacts and identify Continual Service Improvement (CSI) opportunities
Req 4)
Lead Java Developer,
Bloomington, IL
Skype Interview
3 positions
Java Developer/Lead Request The person assigned to this PAR will lead one of the technical design teams on Customer Communications project(s) dedicated to moving the State Farm Forms system from Lotus Notes to the EForms platform.
The technical design team is accountable use application architecture and, while collaborating with Data architects, design a detailed Technical design activities include:
* Lead a design team to complete designs that meet State Farm Quality expectations.
* Create standard Infrastructure diagrams,
* Partner with lead developers to write detailed component specs for the offshore development team
* Closely collaborate with other design teams/proejcts working on the same system to insure thoughtful design and smooth integration between components and services.
* Mentor a team of relatively new designers and developers.
* Collaborate with development team to support development and test of the products. Other Hepful Knowledge:
* UI design experience particularly using SFX
* Spring knowledge, MVC awareness
* Wireframes and such from DC 10 and implementing that stuff through Spring and SFX.
Req 5)
Cognos Developer with TM1 Exp,
Bloomington, IL
Skype Interview
This is an immediate resource need.
The component has project and service work that can begin now.
The team is currently at capacity and the request for an external resource to fill the gap is needed as soon as possible.
Role: Cognos Developer is responsible for development, testing, implementation and support of Cognos and TM1 Solutions.
Responsibilities
· Develop, test, implement, and support Cognos and TM1 applications / cubes in support of business needs
· Serve as a Cognos and/or TM1 developer on projects.
· Provide design input in order to develop robust Cognos and TM1 applications.
· Understand the requirements and translate that into technical processes.
Key Skills/Competencies
· Experience on Cognos and TM1 with one full cycle of implementation.
· Experience in supporting Cognos and TM1 applications.
· Experience in working with Lead Cognos Developer in developing Cognos and TM1 solutions
· DW and OLAP tools experience will be an advantage.
· Experience in cube design, and OLAP application design using IBM TM1
· Experience/knowledge of Cognos and TM1 Rules and TM1 processes
· Experience/knowledge in using Cognos and TM1 in conjunction with Data Warehouse
· Strong problem solving skills
· Ability to work within a team environment
Team Responsibilities
· Attend daily team huddle meetings.
· Understand impact of project development work on service.
· Understand the impact of service incidents and/or problem records on in flight project work.
· Develop, test, and implement Cognos and TM1 components in applicable environments.
Troubleshoot and resolve production issues
Req 6)
CSM (Certified Scrum Master) or PMI-ACP (Agile Certified Practitioner),
Bloomington, IL
Skype Interview
Requirement is that the person have the CSM (Certified Scrum Master) or PMI-ACP (Agile Certified Practitioner),
We need Scrum master on the project who is full time for the project.
Either external or internal is ok, Depending on internal or external the number of hours differ.
Req 7)
Mainframe Developer/ Analyst
Bloomington, IL
Skype Interview
The Future State Obsolete Code and Data project is in need of experienced Mainframe SA's with hands on experience with any Mainframe skills (COBOL/PL1/JCL/Assembler).
This analyst does not have to have a specific IT System skillset;
it is for a general Mainframe Analyst.
The analyst needs to be able to :
- Research code they are not familiar with
- Dig into code to determine if a component is being executed
- Use identified tools to determine if the code can be obsoleted
- Navigate the organization This effort is not developing code but analyzing and researching code.
This effort is not developing code but analyzing and researching code.
Req8)
Remedy Developer,
Bloomington, IL
Skype Interview
Preferred Skills/Experience:
· 3+ years' experience with software development;
· 3+ years in BMC Remedy 7.6 or higher
· ARS application development experience
· Extensive knowledge of Remedy's ITSM modules, including Service Request Management
· Experience in the design, development, and implementation of Service Request Definitions
· Experience using BMC Process Designer
· Experience designing and building Advanced Interface Forms.
· Experience installing, configuring and maintaining overall system environment
· Knowledge of ITIL concepts and framework (certification preferred)
· Excellent communication and analytical skills
· Redhat/Linux admin and troubleshooting experience
· Experience integrating Remedy with other applications and services
· Strong working familiarity with Oracle databases
· Strong experience working with Web Services
· Ability to estimate level of effort for customizations, enhancements and other configuration requests
· Ability to work in a high pressure environment, meet established deadlines and simultaneously develop, deploy and coordinate multiple projects Note to Planner - May need to adjust hrs if resource starts before 7/20/15
Req 9)
Splunk Admin,
Bloomington, IL
Skype Interview
Skills desired:
3 plus years of Splunk Admin experience, Linux, Puppet, RegEx, Splunk usage (current power user preferable), scripting background (shel,perl), client/server background, system administration and configuration experience, problem triage and resolution experience.
Resource should have a strong IT background.
The resource would work on Splunk version upgrades, security patches, work on automation, assist with DC support and issues/questions that arise from splunk usage on platform.
Beneficial Skills:
Resource would be looked at to provide expert-level Splunk administration, design, troubleshooting and automation services that support the "big data" component of the Technical Platform for troubleshooting and overall platform health. Experience in a multitude of tools including shell programming (various), PERL, ansible, puppet, Subversion, Git, virtualization (Xen/VMware) and networking.
Req 10)
UX Designer,
Bloomington, IL
Skype Interview
Par Details:
· Enhances information architecture team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members;
· Plans information architecture by studying the site concept, strategy, and target audience; envisioning architectural scheme, information structure and features, functionality, and user-interface design; creating user scenarios; designing information structure, workflow, and navigation; evaluating information representation; conducting creative meetings
· Organizes information, crafts interactive experiences, produces workflow diagrams, user scenarios, flowcharts, and storyboards; prepared interaction specifications, navigation rules, organization of information, and site maps; coordinating with business, technical, and UX design and research teams
· Implements information architecture by preparing various prototypes, page layouts and navigational elements; coordinated with other multi-disciplinary team members to integrate visual design and content strategy.
· Applies methodologies of interaction design and user research to business challenges
· Provides thought leadership relating to principles of usability and user-centric design
· Works well and communicates effectively with multi-disciplinary team and stakeholders; strong verbal communication skills · Strong web and native mobile UX design experience; ability to advise customer decisions based on that experience
· Proven ability to balance multiple projects, schedules and meet deadlines Core Capabilities / Deliverables
· Information Architecture
· Wireframes
· Front-End Interfaces and User Experience Design
· Interactive Prototypes
· Interaction Flows
· Experience Maps
· Site Maps Common Tools
· Axure
· Visio Common Educational Backgrounds
· Human Factors
· Human Computer Interaction
· Information Architecture
IMPORTANT NOTE: All candidate submissions should have a resume and digital portfolio demonstrating the previous work that they have completed. Candidates will not be presented to the requesting management team without a portfolio provided.
Req 11)
UX Designer,
Atlanta, GA
Skype Interview
IMPORTANT NOTE: THIS PAR IS REQUESTING AN ONSITE WORK LOCATION IN THE ATLANTA HUB.
Par Details
· Provides digital asset and overall visual design direction for digital user experience work
· Produces digital artifacts based on inputs from multi-disciplinary team while adhering to State Farm Digital
· Style Guide and Standards
· Provides visual concepting support to multi-disciplinary teams
· Produces clean, creative digital visuals that are consistent with the State Farm brand strategy
· Articulates User Experience (UX) concepts and solutions and advocates for customer-centric designs
· Ensures visual design adheres to the project requirements, objectives, and timelines
· Provides exceptional graphic design skills with attention to detail
· Collaborates and executes on digital experience design projects - from concept through to production
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
· Strong user-centered design experience
· Creates visual design concepts based on input from multi-disciplinary team
· Works directly with business teams and other User Interface team members to create rapid visualizations of
· business requirements during working sessions
· Creates high-fidelity digital artifacts such as comps, annotated comps and style guides
· Creates visual assets to be used in prototype development and application development
· Takes initial guidance provided by UX Lead and/or UX Architect and works independently or with
· peers to complete the work
· Understands target users' needs, tasks, and goals and applies that understanding to the work
· Develops user experience concepts and solutions through visualizations with moderate to minimal direction
· Expert in Adobe CS 5+, Microsoft Office
· Demonstrates strong knowledge of hardware and software used in digital visual design production as dictated
· by department and business partner needs
· Demonstrates and promotes customer service skills to build productive partnerships with business partners
· and other associates
· Uses digital standards and style guides to ensure design consistency across the enterprise
· Recent mobile web and/or app User Interface design experience
· Experience using iterative work processes Core Capabilities / Deliverables
· User Experience Design
· Best Practices in Digital Design and Graphic Presentations
· Working knowledge of Responsive and Native Mobile frameworks
· Working knowledge of Front-End Interface Capabilities
· Graphic Design / Visual Design / Presentation Layer / Branding
· Working knowledge of WAG Compliance / Color Contrast Ratios
· Delivers high fidelity comps via Photoshop and/or Illustrator
· Experience working with UX Architects/IAs on wireframes and interactive prototypes Common Tools
· Adobe Creative Suite
· Photoshop
· Illustrator
· InDesign
· Microsoft Office Products
· Word
· PowerPoint
· SharePoint Common Educational Backgrounds
· UX Design
· Interface Design
· Interactive Design
· Visual Communication
· Graphic Design
· Web Design
IMPORTANT NOTE: All candidate submissions should have a resume and digital portfolio demonstrating the previous work that they have completed. Candidates will not be presented to the requesting management team without a portfolio provided.
Req 12)
Network Engineer with Network fabric Must,
Bloomington, IL
Skype Interview
The resource needs to have network fabric experience.
Preferably that experience is Cisco DFA related.
The resource will be responsible for helping build out our network fabric architecture for our new data center model.
This will include both the production and test environments.
Req 13)
Mainframe Tester,
Bloomington, IL
Skype Interview
An experienced Mainframe Test Analyst with a background in functional testing.
- The Test Analyst will be responsible for coordinating testing activities for all levels of testing within a project.
- Responsibilities will include test coordination, test execution, creation of test strategies, test