Please find the requirement below and let me know your interest..


Sr. Cisco Voice Engineer

6+ months

Minneapolis, MN

$68 per hr


Support the In-Scope Technology production environment by proactively monitoring and quickly responding to hardware/software/network Incidents across multiple technologies within the technical area of expertise. Frequently collaborates with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/Incidents while remaining focused on security, up-time and performance. Frequently provides troubleshooting and resolution to complex Problems/issues and provides support for Service Requests.


·         Degree in Computer Science, Engineering, IT or related field; or equivalent work experience.

·         7-10 years of experience.

·         Specialization in few products or capabilities.

·         Strong knowledge of Lifecycle Management.

·         Skills to support documentation development and explanation to non-technical resources.

·         Represent and work closely with Architecture.

·         Specialty product experience with growth path toward Architectural expertise.

·         Vendor product training certifications.  CCNP, CCIE preferred.

Role Tasks/Expectations:

·         Through automatic systems or manual checks, detect and validate real or potential impacts to the customer and initiate the proper Ameriprise Service Management process.

·         Monitor IPT utilization and health through the use of monitoring tools and access to devices for IPT.

·         Assist in the design and implementation of proactive monitoring capability.

·         Manage Event monitoring systems to accurately reflect events and corresponding Incident tickets.

·         Document and develop monitoring parameters

·         Document and develop preventative maintenance parameters and procedures

·         Perform third line of Support specifically for voice, network, IPT, and carrier services, for all Incidents following Ameriprise Service Management processes

·         Advanced troubleshooting and analysis for In-Scope Technology.

·         Provide technical escalation point for Tier 1 and Tier 2 engineer engagements.

·         Initiate and coordinate collaborative troubleshooting sessions.

·         Expert level troubleshooting and analysis for all Services in-scope.

·         Utilize application based performance capture tools for analysis and troubleshooting.

·         Expert Analysis of device and server network performance logs in an effort to triage an Incident

·         Analysis and resolution of chronic or undetermined issues

·         Deep dive analysis of Problems and Incidents

·         Provide high level of technical expertise for Problem Management support and determine Root Cause (RCA) for business impacting Incidents.

·         Create Change plans needed to perform tasks needed for Lifecycle Management.

·         Review and update detailed technical and architectural documents,

·         Work with Ameriprise team on project implementations to provide effective Operational Readiness.

·         Identify process improvements, standards and best practices as a specialist in field and technology supported.

·         Partner with Ameriprise CDO experts for alignment on strategies and priorities.

·         Tightly integrated with Delivery Teams for the implementation of new technologies that support new capabilities and resolve issues.

·         Provide expert product-specific skills in technology supported.

·         Work directly with Product manufacture to resolve issues, identify enhancements and implement.

·         Build partnerships with Ameriprise CDO experts and Portfolio Architects.

·         Demonstrate continuous learning of Ameriprise Business and technical environment.

·         Lead, mentor and coach Level 1 and Level 2 resources.

·         Work directly with Manufacturer Technical Assistance or Research and Development.

·         Initiate conversations with escalated Ameriprise contracted support vendors (i.e. Cisco TAC).

Thanks and Regards,

Shilpi Bist

Technical Recruiter

email: sbist@sagetl.com

Phone: 732-851-1596/ 732-767-0010 Ext: 542

Gtalk: shilpi.recruiter1

Ymail: shilpi.recruiter

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