We will be discussing the top predictive dialers, power dialers, cloud contact centers, & auto dialers on the market for use with telemarketing, sales, call centers, and lead generation with information on trial availability and quick reviews on price. Some of these applications are hosted, run in the cloud, use VoIP, and feature integrated CRMs.
If your work responsibilities include calling large numbers of clients and prospects every week, you will need a dialer system to automate your calls for you so you can be as productive as possible with your time. This technology eliminates manual dialing (which can be slow, tedious, and error prone), boosts productivity, and helps you generate many more leads and sales then possible without their help. For most of these dialers, you’ll need a good internet connection (preferably wired) and a headset for calling. Some will not require any kind of phone service or line and are purely soft phones, while others integrate with your existing hard phones.
Phone Dialer Systems Overview
Before we get in too far, let’s briefly go over the types of dialers and differences in the dialer terminology which can be confusing for people new to the industry.
Power Dialer/Preview Dialer: This type of dialer is becoming the most popular for a number of reasons. A power dialer calls phone lists one immediately after the other. If a number is busy, no answer or disconnected, it rapidly moves to the next call without any input from the user. If the voice mail comes up, the agent can then click a button to leave a pre-recorded message on the machine. Depending on the power dialer, it can be personalized with a brief greeting “Hello Jane..” before the recorded message is delivered and the user is moved on to the next call. The major advantage for power dialers is that you’re more likely to convert leads because there is no “telemarketer delay” that alerts the recipient it’s most likely a sales call. Also there is a screen with information about the caller that pops up while the phone is ringing giving you additional time to prepare (hence the name Preview Dialer).
Predictive Dialer: A predictive dialer calls phone lists on multiple lines at the same time while live agents wait to speak to a live person. Predictive dialers can determine if the phone is answered by a person or by an answering machine. The agent will typically hear a beep in their ear when a call comes on. The problem with predictive dialers is that while they call more numbers, often time people will recognize they are being called by a dialer and either be hostile or just hang up. You can also get into legal trouble if you have too many dropped calls. However, they do make more calls than a power dialer and if you need to burn through residential numbers quickly this may be the right option for you.
Auto Dialer: You may often hear auto dialers referred to as voice broadcasting and robocalling. Essentially, an auto dialer calls lots of numbers and then when someone answers, plays a recorded message such as “If you’re interested in real estate, press 1.” However, this has become illegal recently in many scenarios such as telemarketing. In 2013, a major corporation was fined $75,000 for having a “don’t ask, don’t tell” policy when selling these types of dialer systems. Technically, power dialers and predictive dialers are under the umbrella of auto dialers, but for our purposes we’ll simply refer to auto dialers as voice broadcasting and robodialing systems.
Cloud Contact Center: A cloud contact or call center is an integrated CRM hosted in the cloud with built in VoIP outbound or inbound lines. Usually these feature advanced reporting, lead generation, lead nurturing, robust contact management, and numerous other features.
Top Predictive Dialers, Auto Dialers, Power Dialers, Cloud Contact Centers
Electronic Voice Services, Inc
EVS7 has been in the industry for over 20 years and is now well known for their Power Dialer, the “Dolphin Power Seller” at $59/month unlimited. It has extensive features for a power dialer including email marketing, lead management, call monitoring and coaching, click dialing, and more. They also feature a more basic dialer called the Cricket which is simply a point and click dialer for any phone numbers on your PC with a few nice features. Their Koala Cloud Call Center is a joint project with LeadMaster CRM that offers a host of robust features along with their dialing services. EVS is one of most affordable options out there and has an extensive training videos library, but if you use a Mac you will have to look elsewhere as they require Windows 7 operating system or better.
Free trial: Yes, 14 days, no credit card required
Price: $
RedCloud
RedCloud offers a predictive dialer at $125/seat. It is a cloud based solution that provides you the power and capacity of a dedicated cluster server. RedCloud is customizable, which is great if you have a unique process or workflow and you want your power dialer to accommodate you, and not the other way around. It’s simple to set up and use and boasts 99.9% uptime which is impressive if they can live up to it. The service is fine for either independent, home based consultants or small and medium sized companies. Large companies may want something with a more robust CRM.
Free trial: Yes, 5 days
Price: $$$
Voicent
They offer a stand alone VoIP based auto dialer with robocalling as well as a predictive dialer with a lot of features and automated IVR. They also provide text messaging and email marketing as well. You will have to pay extra if you want training or professional setup.
Trial: Yes
Price: $$$
Spitfire Dialers
Spitfire offers a stand alone system with VoIP and is known for their Enterprise predictive dialer system. It’s very feature rich application and good for making lots of calls.
Free trial: Live demo
Price: $$$
Phone Burner
They offer a power dialer in the cloud with some basic CRM features including email marketing for $150/mo unlimited. It’s very fast for a power dialer which can be good or bad depending on if you like write lots of notes about your leads. Set up is quick and Phone Burner is a completely cloud based solution so you won’t have to be concerned about software upgrades over time.
Free Trial: Yes, credit card required
Price: $$$
Mojo Dialer
The Mojo power dialer solution will dedicate one, two, or three hosted phone lines to dialing numbers for you. While they advertise copper lines, there is some debate whether or not there is any advantage to this since eventually it will go through VoIP or some other type of phone service depending on where you call. Mojo does have mobile options if you’re interested in using your iPad or iPhone. They have some additional features for real estate agents such as Zillow integration.
Free Trial: No
Price: $$$
SafeSoft
SafeSoft Call Center Software is a cloud based suite of tools including intelligent call routing, screen pops, IVR services, predictive dialing, preview dialing, skills-based routing, CRM, call recording and related options. One of the benefits of this solution is the ability to run custom reports to analyze both the performance of your sales division and the performance of the cloud call center itself.
Free Trial: No
Price: $$$
VanillaSoft
This solution is VOIP-based and is sold as a monthly service. VanillaSoft is not just a call center or a power dialer system, it is an integrated solution with CRM functionality included.
Free Trial: Yes
Price: $$$
Call Logic (aka Agency Dialer)
This cloud call center is built to integrate and work with your internal CRM. This solution can make up to 90 calls per hour. Monthly power dialer plans start at $60 per month and top out at $150 per month for unlimited calls.
Free trial: Yes, credit card required
Price: $$
Call Fire
Call Fire has a number of products including an auto dialer, text messaging platform, IVR, cloud call center, and more. They offer some advanced features and CRM options that power some big businesses.
Free Trial: Yes
Price: $$$$
Five 9
This virtual call center is VOIP-based, hosted, and is one of the biggest names in the market. Five 9 lets you choose from 4 slightly different options: predictive dialer, power dialer, progressive dialer, and preview dialer modes. They also put a big emphasis on social media with their contact center. Five 9 is a SalesForce channel partner and went public recently.
Free Trial: Yes
Price: $$$
Ytel
YTel is a cloud call center with dialing solutions. Small businesses might want to begin by using their SimpleDial, whereas medium and large sized companies will likely prefer the full x5 Cloud Contact Center with Message360. The platform is also mature and in its fifth iteration, incorporating features and lessons learned from previous versions to provide a very functional, logical, intuitive system. For their power dialer, you’ll need to supply you own VoIP service which will cost an additional amount.
Free Trial: Yes
Price: $$$
InsideSales
InsideSales offers power dialers and predictive dialers that also operate using VOIP. They offer reporting functions, predictive analytics, data visualization and lots of other features some of the solutions lack. This option is good for growing companies that use lots of data to fuel their decision-making. They also have a click to call dialer as well.
Free Trial: Yes
Price: $$$
Vocalcom
Vocalcom is a web-based cloud contact center or predictive dialer that uses VoIP with a lot of features and options. They also put a big emphasis on social media and other ways to reach customer needs proactively.
Free Trial: Yes
Price: $$$$
SolusOne
SolusOne offers a variety of products aimed primarily at call centers including outbound, inbound, PBX integration, ticketing system, predictive dialing, voice broadcasting, and more.
Free Trial: No
Price: $$$
There you have it–a fast rundown of the best power dialers, predictive dialers, call centers, and auto dialers available on the market today. Whether your organization is small, medium or large, you are sure to find an automated calling solution in this list that fits the way you work.
Disclaimer: TelephoneLists.biz is owned by Electronic Voice Services. Are we a little bit biased? Of course, but we did our best to present the facts and help provide customers a way to do their own research as well and find the solution that best suits their needs.
Let us know your experience with any auto dialers, predictive dialers, content management systems, or cloud contact centers in the comments below.