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Aug. 1 — To a Editor:
Thinking about holding your automobile to VIP Tires Service in Stratham to get an investigation sticker? You competence consider twice after we hear my story about my new investigation ordeal. we brought my 2009 Subaru with 86,000 miles on a odometer to them for a annual state inspection. After a extensive wait, a use author told me that “it did not pass since a expostulate belt for a energy steering siphon was defective.”
For a small $158 they could reinstate it and we would pass inspection. we retorted “that for a small $25, we could reinstate it myself, as we am approved automobile technician.” we bought pronounced belt during their associate tools store and brought it home for replacement. When we non-stop a hood and examined a aged belt, we became really indignant with VIP. There was zero wrong with my belt. we accursed myself for not carrying them demeanour during it with me before pushing home.
The subsequent day, we returned to a use manager and presented my complaint. we legalised a belt with him. He settled it had small cracks. we showed him from my Haynes Manual and my Manchester Technical College Engine Repair Manual that these small cracks were normal and would not means belt failure. He called in a inspecting technician, who persisted in his reprove of this belt notwithstanding my justification to a contrary. It is my opinion that this rejection, due to belt deficiencies, was no some-more than a ploy to extract $158 from me to get my automobile to pass state inspection.
I afterwards contacted a New Hampshire Department of Safety and filed my censure opposite VIP. The state suggested me they would examine my censure and we could have another state investigation hire check my vehicle. we had Toyota of Portsmouth control an investigation and it upheld with no problems.
I bewail carrying to go to this extreme, though we could not let this go but publicly expressing my contempt for such abominable strategy of income generation. Shame on you, VIP Stratham.
Jim Thompson
Kensington
Editor’s note: VIP District Manager Paul Boudreau denied a allegations in this minute and maintains that there was a forsake in a belt. “VIP upholds a tip standards of firmness and take matters of this inlet really seriously,” he said.
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