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Erik Larson will step down as arch handling officer of MNsure in July.
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MNsure’s tip operations central is withdrawal a state’s online word sell this summer, according to a memo sent to staff Friday afternoon.
Chief Operating Officer Erik Larson oversaw a agency’s call core and other operations, and so was underneath vigour during a launch of a sell final fall, quite as a call core became impressed with consumers struggling to understanding with technical issues.
Larson was hired by former sell executive Apr Todd-Malmlov, and came to a position carrying formerly hold caring positions with Medica, UnitedHealthcare and Blue Cross and Blue Shield of Minnesota. Larson did not lapse a call seeking comment.
In an e-mailed summary to staff, MNsure CEO Scott Leitz pronounced he noticed Larson’s depart with “mixed emotions.”
“Erik has worked tirelessly as arch handling officer to get MNsure off a ground,” Leitz wrote. “He has supposing profitable caring from a launch of a website by a initial open enrollment duration and beyond. Simply put, Erik done MNsure work for Minnesotans. We are beholden for his dedication.”
Larson will stay on a pursuit by Jul 11, though will work halftime commencement in July. Leitz ’s memo pronounced he will try to fill a position before Larson leaves, to safeguard a well-spoken transition.
Larson is a second high-ranking manager to leave given Leitz took assign of a group in December. Chief Financial Officer Barb Juelich left progressing this month, and now has a same pretension during a Minnesota Department of Natural Resources, according to her LinkedIn page.
MNsure done it by a vanquish of a initial open enrollment duration by cobbling together a array of primer fixes and temporarily bringing on 100 additional call-center operators to assistance consumers. But a group was criticized for being too delayed to enhance a call-center operations, quite as some of a technical problems became clear shortly after a Oct. 1 launch.
The core problems centered around a IT side of a mechanism system, as program programs grown by outward vendors didn’t work as approaching and consumers got kicked off a complement mid by an strenuous focus process.
The MNsure complement strike a misfortune problems in late Nov and December, with a appearing end-of-year deadline for people to get coverage. Callers were watchful adult to dual hours to strech a assistance desk, and IBM dispatched 100 workers to St. Paul during a finish of a year to diagnose and repair technical problems.
It wasn’t until February, when normal wait times during a call core still ran 30 minutes, that MNsure motionless that it had to make a poignant boost in manpower. MNsure spent adult to $750,000 to sinecure 100 call-center operators to work by a finish of a open enrollment period.
To date, roughly 229,000 Minnesotans have used MNsure to enroll in health caring coverage. About 51,000 purchased private insurance, next strange projections.
MNsure recently hired Deloitte Consulting on a nine-month, $4.95 million agreement to assistance repair short-term problems and get a complement on lane for long-term functionality.
Jackie Crosby • 612-673-7335
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Larsonis withdrawal his post as MNsure’Äôs arch operations officer on Jul 11, 2014 (Credit: MNsure)
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