Income Tax Department recommends that you use the following browser specifications for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to use thee-Filing website using other browsers and versions, but the pages may not display properly or you may experience difficulties to use all of the functionality.
Mozilla Firefox (version 22.0, 21.0, 20.0 and above)
Google Chrome (version 26.0.x, 27.0.x, 28.0.x and above)
Internet Explorer (version 8.0, 9.0, 10.0 and above)
Safari (version 4.0, 5.0 and above)
OPERATING SYSTEM – Windows XP with Service Pack 3/Windows 7/Windows 8/ Latest Linux and Mac OS 10.10(OS X Yosemite)
Enabling JAVA in the Browser
Mozilla Firefox
Menu bar select Tools- Options
Options – Select the Content icon – Check the “Load images automatically“
“Enable JavaScript” and “Enable Java” check boxes.
Click OK
Google Chrome
Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
From the drop-down menu, Select Settings
At the bottom of the page, Click Show advanced settings
Under Privacy, Select the Content settings
Under the JavaScript heading, Select the Allow all sites to run JavaScript radio button
Internet Explorer
Click on the gear icon on the Internet Explorer Browser (top right corner)
Select Internet Options.
Click Security tab.
Select Custom level and scroll down for Scripting section.
Enable Active Scripting.
Click OK.
Safari
Click on the gear icon on Safari Browser (top right corner)
Select Preferences.
Select Security.
Then Select Enable Java Script from Web content.
Note: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.
JRE Version 8 Update 51 is available for download at the below link http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html#jre-8u51-oth- JPR
Deleting Cookies in the Browser
Mozilla Firefox
From the menu bar Select Tools – Clear Recent History
From Clear All History window Select the checkboxes for the types of information that you want to remove.
Use the Menu at the top to select the amount of data that you want to delete. Select Everything.
Click on Clear Now
Google Chrome
Select Customize and control Google Chrome (the icon with 3 stacked horizontal lines) to the right of the address bar.
Select Tools
Select Clear browsing data
In the dialog that appears, select the checkboxes for the types of information that you want to remove.
Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
Internet Explorer
Click on the gear icon on the Internet Explorer Browser (top right corner)
Select Tools.
In the General tab, Select click Delete browsing history
Select the Cookies check box, and then click Delete.
Safari
Click on the gear icon on Safari Browser (top right corner)
Select Preferences
Select Privacy Tab
Click on Remove All Website Data.
Click on Remove Now.
Frequently Asked Questions
Question: I cannot read the file for signing while uploading XML. What should I do?
Answer: This problem is due to your Internet Explorer browser settings. Please do the following:
In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level-> youshould enable “Include local directory Path when uploading file to the server”.
Create a folder in the “C” Drive called “fakepath” (c:\fakepath) and copy the xml filesto this folder. Restart the Browser and you will be able to upload the file.
Question: I have saved the XML file in my computer, but while uploading, system is giving an error “Cannot read the XML file”? What should I do?
Answer:Kindly set the Internet Explorer Security Settings to Low. Please follow the below steps:
In case of Windows Vista/Windows 7, GO TO Start – Control Panel – Programs – Java – General tab.
Click on “Settings” button in ‘Temporary Internet Files’.
Kindly uncheck the “Keep temporary files on my computer”and click the “Delete Files”button and press OK.
Close your existing browser and open a new browser.
Question:The web page is expired while uploading a DSC, What should I do?
Answer: Java Runtime Environment Version 7 update 6 to Version 8 update 51, needs to be installed in your machine.
Question: DSC “session expired” issue and offline forms utility.
Answer: JRE Version 7 update 6 to Version 8 update 51 is required to run applets for Digital Signatures and offline forms to work.