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Corporate Trainer II-Tampa
Job ID 2012-20783 # Positions 3
Location US-FL-Tampa
Search Category Organizational Development - Corporate Trainer
Type Regular Full-Time (30+ hours) Posted Date 10/2/2012
Additional Locations ..
More information about this job:
Summary:
Trains, coaches and mentors associates on their technical, professional and communication skills. Responsible for the development and delivery of initial and ongoing technical and professional skills training programs at all locations in the organization including, but not limited to Claims, the National Customer Care Center, Provider Relations, and the Health Plans.
Responsibilities:
1. Utilizes advanced knowledge of and ability in platform skills in both face to face and virtual classroom settings. Facilitate training with all adult learner types and is able to encourage interaction, encourage participation and promote self discovery.
2. Apply effective techniques and methods to create an environment in which learning can occur. Recognize the difference between facilitation and presentation.
3. Lead and manage all types of behaviors in a classroom setting.
4. Present technical information effectively in a classroom setting or one-on-one in a manner that is easy to understand.
5. Use data to assess training impact on key business outputs and results.
6. Seek business partner collaboration. Provide feedback to business partners regarding performance challenges and opportunities for improvement.
7. Establish relationships with the business as valued, credible partner. Present points of view that influence and optimize decisions regarding performance improvement.
8. Monitor key business indicators in order to identify training needs or other performance improvement support. Integrate big picture with day to day activities.
9. Partner across Organizational Development (OD) to ensure thorough analysis of performance gap and opportunities. Maintain ongoing communications with business partners, facilitators and OD cross functional team, including Performance Improvement Development, Associate Experience, and Talent Management.
10. Collaborate with Instructional Designers to determine training methods and approaches that most effectively promote associate s performance.
11. Monitor effectiveness of programs and progress of trainees.
12. Collaborate with Instructional Designers to align new hire training with 30-60-90 day performance requirements so as to promote immediate application of knowledge/skills and incremental proficiency.
13. Perform other special projects and duties as requested or assigned.
Qualifications:
EDUCATION AND EXPERIENCE
Education
Required:
- Bachelors degree or equivalent work experience.
Preferred:
- Masters degree
Years and Type of Experience Required:
Required:
- Three years of classroom training experience and/or a high level of technical expertise in Amerigroup systems spanning more than one department and increased level of subject matter expertise, complexity and responsibility (requires minimum 3 years relevant technical work experience).
- 1 year medical health insurance experience.
Preferred:
- Experience in more than one area of the business with a high degree of subject matter expertise (i.e., Call and Claim or Claim processing and IRU Research).
- 1 year virtual classroom training experience.
- 1 year managed care experience (commercial, Medicare or Medicaid).
- Experience in Instructional Design.
Specific Technical Skills
Required:
- Intermediate/advanced knowledge in Microsoft Office applications including, but not limited to Word, Outlook and Excel.
- Experience with technology-delivered learning.
- For those without 3 years of classroom training experience: Expertise in more than one system (i.e., Facets, Compass and Macess).
Preferred:
- Expertise with MS Access, PowerPoint, Visio.
- Experience with MACESS, Facets, CarePlus (CareAdvance).
- WebEx delivery of training.
Certifications or Licensures
Preferred:
- Certification in facilitation or other adult learning theory programs.
- Training or managed care certification.
- Achieve Global certification.
Other:
Required:
- Coping skills knowing how to deal with ambiguity and how to handle the stress resulting from change and from multiple meanings or possibilities. Ability to handle multiple requests from a variety of audiences and balance their needs in accordance with business objectives.
- Strong influencing, business consulting and relationship building skills.
- Excellent verbal communication skills and professional presence including face-to-face and over the phone interactions.
- Strong technical aptitude with ability to become a subject matter expert in a variety of topics.
- Excellent self-management, organizational, and analytical skills.
- Excellent interpersonal skills.
- Ability to work flexible hours to accommodate special business needs.
- Ability to meet company travel requirements.
Preferred:
- Strong written communication skills.
SCOPE INFORMATION
- Direct Reports: 0
- Indirect Reports: up to 18
Budgetary $ Responsibility: N/A
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
- Ability to communicate both in person and/or by telephone.
- Must be able to travel as needed (30-50%) and adhere to Amerigroup travel policies and procedures.
Industry: Managed Care & Health Insurance
Discipline: Org Dev & Training
Experience: Less than 5 Years
Compensation: Doe
Company: Amerigroup