I've only had my router installed a week and today it completely dropped out. No green light on the router for internet or ADSL.
Can't connect to the internet on my laptop, phone or xbox but I can connect to the router to change settings so rebooted, factory reset, turned off and on etc but nothing has worked.
I also tried connecting my laptop to the router by LAN but I couldn't get online that way either.
On the main router page it has a green for wireless but red for internet and ADSL sync where it says line down.
In Diagnostics is says ADSL Synchronisation failed. Finally, on the system log it says "no DNS server available / adjtimetask wrong domain name / adjtimetake pause 1 day" among other error messages.
A 'no sync' or 'no synchronisation' fault is a loss of signal between your router and the equipment in the exchange. If you have lost this signal then your router will not report an upstream or downstream speed on its status page and the status light for this portion of the connection (normally labelled line, sync, DSL, CD or similar) will be dark, blinking steadily or a warning colour such as orange or red.
There are four points where a fault could have developed that could cause this fault. These are the equipment in the exchange (the equivalent of your router), your phone line between the exchange and your property, your internal wiring - extensions, microfilters and cables, and your router or some other device connected to your phone line.
The service that TalkTalk Business provides is a "wires-only" service. Which is to say that we provide an ADSL (broadband) signal to your master socket but do not support what you do with it after that point. We are able to help with faults in two of these areas, but unfortunately we are not able to assist with all of them.
If the fault has developed within our remit then we will carry out corrective action free of charge in order to repair the service, however this may require that an Openreach Special Faults Investigator - an engineer trained in ADSL faults - is dispatched to investigate and repair the line or exchange equipment.
I did find this while searching before I posted which basically suggests something isn't working right and I need to call someone out to fix it.
Is this the only solution?
I went through the chat service which was basically a waste of time and after an hour he wanted to send somebody out for £50.
I've only had the router a week so it seems hard to believe that it would go wrong so quickly and require an immediate service charge. If this is the case can I cancel before I get my first bill?
Thanks for any help.