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Check out these 101 small business web applications — software in the cloud. The selections reflect the breadth of innovative ideas and new business pursuits at play in the small business technology cloud landscape. From sales to legal to productivity...

You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even...

Tips on How to Manage Incoming Email Is email sucking away all of your time, and taking away from your blogging? Today’s topic comes from one of our readers. Phil says, “I’ve been blogging a couple of years now and in the last 6 months have seen quite...

Summary Sandstorm.io is an innovative platform that aims to make self-hosting applications easier and more maintainable for the average individual. This week we spoke with Asheesh Laroia about why running your own services is desirable, how they have...

This is a 3rd part the Online Customer Service Best Practices series. Part 1 covers building customer relationships, part 2 covers phone support best practices. Once you set up an official contact email for your company, customers will start sending...