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  • This is a 3rd part the Online Customer Service Best Practices series. Part 1 covers building customer relationships, part 2 covers phone support best practices. Once you set up an official contact email for your company, customers will start sending...

  • You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even...

  • Improving the efficiency of a small business is almost always a concern. The margin of error can be so small that any advantage that can be gained is important. Software called help desk could be the key for a small business to improve several aspects...

  • How to improve your productivity? Best software solutions for managers who process huge volumes of information and have to store it for future use. Customer support managers are dealing with huge amount of information daily and have to keep in mind...

  • January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.1.19. Release Details Release name: OTRS...

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