This feature requires Review Monitoring.
Marketer and Agency accounts are able to generate detailed performance reports for clients that show online reputation trends over time.
To generate a client report, first select a business and location. Then, go to Dashboard > Performance. From here, you can generate a report on demand or automatically.
Generate a report on demand
Click the Generate a Report button to instantly generate a report. In the dialogue that appears, select your parameters:
Date range: The default date range is 90 days. You can change it to whatever you’d like.
Which brand to associate with the report (if any)
Whether to include a location map image on the report cover page (see example below)
When you’ve selected your settings, click Create Report.
Once the report is created, it will appear in a ‘generated reports’ list. You can then save it as a .PDF file or view it in-browser (the buttons are located in the list’s Links column).
Delete a report by clicking the red Remove button next to its Title entry.
Schedule a recurring report
Scheduled reports are automatically generated and emailed out to clients on a recurring basis. The default email sends out the report as a PDF attachment, but we also allow you to include a link to your report hosted on the web (formatted as a standard webpage, not a PDF) – simply add the [[report_url]] placeholder to your email.
To create a new report schedule, click Schedule a Report.
A new tab will appear where you can set up your new schedule. You’ll be taken to it automatically the first time. There are several parameters you can adjust within this tab:
Email content: Edit the email that goes out with each report. The editor accepts HTML. Simply click on any text field to edit it. We also provide placeholders for certain values in case they change. Add a From name to display a sender name to the recipient. Add a Reply-to address to receive any responses your automated emails may receive from clients or other recipients.
Schedule: When and how often reports are generated and sent. The default setting is monthly on the last day of the month. Click the text box to change. Note that when you click on a new date, it’s included in addition to any other dates already selected. You must also deselect any dates you’d like to remove from the schedule.
The timeframe covered by the report: the default timeframe is the last 3 months. Click the text box to change.
White-labeling options for the report: you can send out a report with our branding (select No) or any of your brands that you’ve added. Click the text field to display a drop down menu with your brands.
Toggle the location map cover page on or off
Add Recipient email addresses to receive the report
Once you’ve made your changes, click Update Settings to change them.
To delete a schedule and all of its settings, click the Stop This Report button.