Hi,
I have been having many problems with my pc such as being unable to use windows update , services crashing (themes, audio, video), sometimes I get a problem "processing desktop" when i log on and the machine almost always crashes after the first boot of the day. I have run emi and it showed up many trojans etc , however It can not remove several files and my problems still persist. please help !
I have attached the report and my spec from belarc. I hope you can help
Windows 7 Professional Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 15/02/2010 18:41:45
Boot Mode: BIOS (Secure Boot not supported)
Dell Inc. Studio XPS 435MT
System Service Tag: JDTS74J (support for this PC)
Chassis Serial Number: JDTS74J
Enclosure Type: Desktop
Processor a
Main Circuit Board b
2.67 gigahertz Intel Core i7 920
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Not hyper-threaded
Board: Dell Inc. 0R849J A00
Serial Number: ..CN7360492C00IH.
Bus Clock: 133 megahertz
BIOS: Dell Inc. 1.0.2 11/14/2008
Drives
Memory Modules c,d
1128.23 Gigabytes Usable Hard Drive Capacity
521.87 Gigabytes Hard Drive Free Space
HL-DT-ST DVD+-RW GH30N [Optical drive]
MagicISO Virtual DVD-ROM0000 [Optical drive]
M4-CT128M4SSD2 [Hard drive] (128.04 GB) -- drive 0, s/n 000000001203032B0317, rev 0309, SMART Status: Healthy
ST1000DM003-1CH162 [Hard drive] (1000.20 GB) -- drive 1, s/n Z1D4MN92, rev CC47, SMART Status: Healthy
TEAC USB HS-CF Card USB Device [Hard drive] -- drive 2
TEAC USB HS-MS Card USB Device [Hard drive] -- drive 4
TEAC USB HS-SD Card USB Device [Hard drive] -- drive 5
TEAC USB HS-xD/SM USB Device [Hard drive] -- drive 3
3064 Megabytes Usable Installed Memory
Slot 'DIMM1' has 1024 MB (serial number 00002F30)
Slot 'DIMM2' has 1024 MB (serial number 00003020)
Slot 'DIMM3' has 1024 MB (serial number 00002F30)
Slot 'DIMM4' has 1024 MB (serial number 00001B20)
Slot 'DIMM5' has 1024 MB (serial number 00001B40)
Slot 'DIMM6' has 1024 MB (serial number 00000B40)
Local Drive Volumes
c: (NTFS on drive 1) *
536.99 GB
120.20 GB free
d: (NTFS on drive 0)
128.03 GB
81.89 GB free
e: (NTFS on drive 1)
148.64 GB
76.03 GB free
m: (NTFS on drive 1)
314.57 GB
243.76 GB free
* Operating System is installed on c:
Network Drives
None discovered
Users (mouse over user name for details)
Printers
local user accounts
last logon
nick
13/12/2013 10:04:04
(admin)
local system accounts
Administrator
14/07/2009 05:53:58
(admin)
Guest
never
HomeGroupUser$
26/01/2013 11:35:42
Marks a disabled account; Marks a locked account
None discovered
Controllers
Display
None discovered
ATI Radeon HD 3400 Series [Display adapter]
Maxdata Bel2225S1W [Monitor] (22.0"vis, s/n 063500412345, March 2007)
Bus Adapters
Multimedia
Intel® ICH8R/ICH9R/ICH10R/DO SATA RAID Controller
MagicISO SCSI Host Controller
Intel® ICH10 Family USB Enhanced Host Controller - 3A3A
Intel® ICH10 Family USB Enhanced Host Controller - 3A3C
Intel® ICH10 Family USB Universal Host Controller - 3A34
Intel® ICH10 Family USB Universal Host Controller - 3A35
Intel® ICH10 Family USB Universal Host Controller - 3A36
Intel® ICH10 Family USB Universal Host Controller - 3A37
Intel® ICH10 Family USB Universal Host Controller - 3A38
Intel® ICH10 Family USB Universal Host Controller - 3A39
High Definition Audio Device
Virus Protection [Back to Top]
Group Policies
avast! Internet Security
None discovered
Communications
Other Devices
↑ 802.11 USB Wireless LAN Card
primary
Auto IP Address:
192.168.0.2 / 24
Gateway:
192.168.0.1
Dhcp Server:
192.168.0.1
Physical Address:
00:08:10:76:B3:F6
Connection Speed:
48 Mbps
↓ Intel® 82567LF-2 Gigabit Network Connection
Status:
Cable unplugged
Dhcp Server:
none responded
Physical Address:
00:24:E8:00:B1:98
Microsoft ISATAP Adapter
Networking Dns Servers:
194.168.4.100
194.168.8.100
1394 OHCI Compliant Host Controller (Legacy)
HID-compliant consumer control device (4x)
HID-compliant device (5x)
USB Human Interface Device
USB Input Device (2x)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
eLicenser
Microsoft Mouse and Keyboard Detection Driver (USB)
USB Composite Device
USB Mass Storage Device
USB Root Hub (8x)
Generic volume shadow copy
I:\
J:\
K:\
L:\
USB Storage Use in past 30 Days (mouse over last used for details)
Hosted Virtual Machines (mouse over name for details)
Last Used
TEAC USB HS-CF Card -- drive 2, s/n 00000301AF67, rev 4.08
13/12/2013 10:03:48
TEAC USB HS-MS Card -- drive 4, s/n 00000301AF67, rev 4.08
13/12/2013 10:03:48
TEAC USB HS-SD Card -- drive 5, s/n 00000301AF67, rev 4.08
13/12/2013 10:03:48
TEAC USB HS-xD/SM -- drive 3, s/n 00000301AF67, rev 4.08
13/12/2013 10:03:48
USB Flash Memory, s/n 001D92A85F1DB990C32901CE, rev PMAP
10/12/2013 09:22:03*
USB DISK 2.0, s/n 070838D3FB1DDF77, rev PMAP
05/12/2013 23:30:30*
ADATA USB Flash Drive, s/n 125311635220018F, rev 1100
02/12/2013 21:27:11*
TOSHIBA MK8037GSX, s/n 97DF45FFFFFF
27/11/2013 21:26:39*
HTC Android Phone, s/n HT0BVPY03509, rev 0100
27/11/2013 13:38:30*
Apple iPod, s/n 000A27001BB449D0, rev 1.62
24/11/2013 18:20:15*
SEMC Mass Storage, s/n CB511KMB6K, rev 0001
24/11/2013 18:18:57*
TOSHIBA MK8037GSX, s/n 152D203380B6
18/11/2013 20:58:23*
Seagate Desktop, s/n 2GHKK497, rev 0130
14/11/2013 22:45:04*
USB DISK 2.0, rev PMAP
13/11/2013 13:57:29*
* Possibly used again before the reboot following this time.
None discovered
See your entire network map...
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Network Map (mouse over IP address for physical address) [Back to Top]
IP
Device Type
Device Details
Device Roles
192.168.0.1
Router
Netgear / VMDG485
DHCP Server, Gateway, Web Server
192.168.0.2
Windows 7 Workstation
Widedubz (in STUDIO)
Browse Master
192.168.0.3
Windows 7 Workstation
Djcomputer (in WORKGROUP)
Print Server, Browse Master, SQL Server
192.168.0.6
Windows 95/98/Me Workstation
Ek941d7e12 (in KODAKAIO), Eastman Kodak
Web Server, Print Server, Browse Master
Find your security vulnerabilities...
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Missing Security Updates new – for Adobe, Apple, Java, Microsoft and more [Back to Top]
Hotfixes from Microsoft Update (agent version 7.6.7600.256) wait for install approval.
Last check: 11/12/2013 12:20:46.
These security updates apply to this computer but are not currently installed (using Advisor definitions version 2013.12.10.15), according to the 12/10/2013 Microsoft Security Bulletin Summary and bulletins from other vendors. Note: Security benchmarks require that Critical and Important severity security updates must be installed.
Hotfix Id
Severity
Description (click to see security bulletin)
KB2742595
Important
Microsoft security update (KB2742595)
EOL-Adobe
End of Life
Adobe Reader 9.5.3.305 is vulnerable and no security updates are provided by the vendor
APSB13-28
Important
Adobe Flash Player security update for Flash Player 11.9.900.117 ActiveX 32-bit
APSB13-28
Important
Adobe Flash Player security update for Flash Player 11.9.900.117 Plugin 32-bit
APSB13-29
Critical
Adobe Shockwave Player security update for Shockwave Player Plugin 12.0.4.144
APSB13-29
Critical
Adobe Shockwave Player security update for Shockwave Player ActiveX 12.0.4.144
HT5770
Critical
Apple QuickTime security update for QuickTime 7.7.3 (1680.64)
Q2487367
Important
Microsoft security update (KB2487367)
Q2596825
Important
Microsoft security update (KB2596825)
Q2597971
Important
Microsoft security update (KB2597971)
Q2597973
Important
Microsoft security update (KB2597973)
Q2736428
Important
Microsoft security update (KB2736428)
Q2760411
Important
Microsoft security update (KB2760411)
Q2760415
Important
Microsoft security update (KB2760415)
Q2760585
Important
Microsoft security update (KB2760585)
Q2760591
Important
Microsoft security update (KB2760591)
Q2803821
Critical
Microsoft security update (KB2803821)
Q2807986
Important
Microsoft security update (KB2807986)
Q2813347
Critical
Microsoft security update (KB2813347)
Q2813430
Unrated
Microsoft security advisory (KB2813430)
Q2817641
Critical
Microsoft security update (KB2817641)
Q2825644
Important
Microsoft security update (KB2825644)
Q2827324
Important
Microsoft security update (KB2827324)
Q2827326
Important
Microsoft security update (KB2827326)
Q2827329
Important
Microsoft security update (KB2827329)
Q2827330
Important
Microsoft security update (KB2827330)
Q2832414
Critical
Microsoft security update (KB2832414)
Q2833946
Critical
Microsoft security update (KB2833946)
Q2834886
Critical
Microsoft security update (KB2834886)
Q2835364
Critical
Microsoft security update (KB2835364)
Q2835393
Critical
Microsoft security update (KB2835393)
Q2839894
Important
Microsoft security update (KB2839894)
Q2840149
Moderate
Microsoft security update (KB2840149)
Q2840628
Important
Microsoft security update (KB2840628)
Q2840631
Important
Microsoft security update (KB2840631)
Q2844286
Important
Microsoft security update (KB2844286)
Q2845187
Critical
Microsoft security update (KB2845187)
Q2847311
Critical
Microsoft security update (KB2847311)
Q2849470
Important
Microsoft security update (KB2849470)
Q2850022
Important
Microsoft security update (KB2850022)
Q2855844
Critical
Microsoft security update (KB2855844)
Q2858302
Important
Microsoft security update (KB2858302)
Q2859537
Important
Microsoft security update (KB2859537)
Q2861191
Critical
Microsoft security update (KB2861191)
Q2861698
Important
Microsoft security update (KB2861698)
Q2861855
Unrated
Microsoft security advisory (KB2861855)
Q2862152
Unrated
Microsoft security advisory (KB2862152)
Q2862330
Important
Microsoft security update (KB2862330)
Q2862335
Important
Microsoft security update (KB2862335)
Q2862966
Unrated
Microsoft security advisory (KB2862966)
Q2863240
Important
Microsoft security update (KB2863240)
Q2864058
Unrated
Microsoft security advisory (KB2864058)
Q2864202
Important
Microsoft security update (KB2864202)
Q2868038
Important
Microsoft security update (KB2868038)
Q2868623
Important
Microsoft security update (KB2868623)
Q2868626
Important
Microsoft security update (KB2868626)
Q2868725
Unrated
Microsoft security advisory (KB2868725)
Q2872339
Important
Microsoft security update (KB2872339)
Q2876284
Important
Microsoft security update (KB2876284)
Q2876331
Critical
Microsoft security update (KB2876331)
Q2884256
Important
Microsoft security update (KB2884256)
Q2887069
Important
Microsoft security update (KB2887069)
Q2890788
Important
Microsoft security update (KB2890788)
Q2892074
Critical
Microsoft security update (KB2892074)
Q2893294
Critical
Microsoft security update (KB2893294)
Q2893984
Important
Microsoft security update (KB2893984)
Q2898785
Critical
Microsoft security update (KB2898785)
Q2900986
Critical
Microsoft security update (KB2900986)
Manage all your software licenses...
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Software Licenses [Back to Top]
Adobe Systems - Adobe Photoshop CS3 (trial)
1330-1008-3383-7531-6346-2688
Adobe Systems - Adobe Premiere Pro CS3 (trial)
1132-1006-0503-8264-4891-0609
Belarc - Advisor
9aa06ecb
Cakewalk Music Software - z3ta+
cwz3-1.00-937979-938627
EDIROL - Orchestral VST Version 1.03
NO-SERIAL-HERE-IM-AFRAID
Microsoft - Internet Explorer
00371-168-3023193-85446 (Key: QVTPD-GVD4J-VWQ89-DKMJF-4PQT8)
Microsoft - Office Enterprise 2007
89388-707-0441865-65109 (Key: F3DJD-6FFQ4-XQTQF-PGK47-8MDQ8)
Microsoft - PowerShell
89383-100-0001260-04309
Microsoft - Windows 7 Professional
00371-168-3023193-85446 (Key: QVTPD-GVD4J-VWQ89-DKMJF-4PQT8)
Nero - Nero10
9X03-016C-MXEX-4536-T0L7-2W2T-AMPX-97TA
Pinnacle Systems - VideoSpin
JBSOM-NLAAA-DPPHP-PMAAA-AABEW
Find unused software and reduce licensing costs...
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Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]
ıı
i
Adobe Systems - Acrobat Version 9.5.3.305
i
Adobe Systems - Bridge Version 2.0
i
Adobe Systems - Creative Suite Stock Photos CS3 Version 1.5.0.466
i
Adobe Systems - Device Central CS3 Version 1.0.0
i
Adobe Systems - ExtendScript Toolkit 2 Version 2.0.0.58, Build 46..280300 (Wed Mar 14 2007 13:41:05)
ııı
i
Adobe Systems - Flash Player Update Service Version 11,9,900,117
ıı
i
Adobe Systems - Photoshop CS3 CS3
ıı
i
Adobe Systems - Reader Version 9.5.3.305
i
Adobe Systems - Shockwave Flash Version 11,9,900,117
i
Adobe Systems - Shockwave for Director Version 12.0.4 Development
i
Adobe Systems - Shockwave Version 12.0.4 Development
ııı
i
Alchemy Mindworks - GIF Construction Set Professional Version 4.0.0.0
ıı
i
Alexander Roshal - WinRAR Version 4.1.0
ıııı
i
Amazon - Kindle Version 1.8.1.36154
ıı
i
Amazon - MP3 Downloader Version 1.0.18
i
AMD - External Events Version 6.14.11.1092
i
AOMEI Tech - Backupper Service Application Version 1, 0, 0, 1
ııı
i
AOMEI Tech - Backupper Version 1, 5, 0, 0
ıı
i
Apple - QuickTime QuickTime 7.7.3 (1680.64)
i
Apple - Software Update Version 2.1.3
i
Apple Computer - Bonjour Version 1,0,3,1
ıı
i
AVAST Software - avast! Antivirus Version 8.0
ı
i
AVAST Software - avast! Antivirus Version 9.0.2008.177
ı
i
Belarc - Advisor Version 8.4
ıı
i
BillP Studios - WinPatrol Monitor Version 29.0.2013.0
ııı
i
BitTorrent - BitTorrent Version 7.2.1.25302
ııı
i
Dropbox - Dropbox Version 2.0.22
ı
i
Emsi Software - Emsisoft Anti-Malware Version 5.1.0.0
i
Emsi Software - Emsisoft HiJackFree Version 4.5.0.0
ıııı
i
FileZilla Project - FileZilla FTP Client Version 3, 5, 2, 0
i
FXpansion Audio - FXpansionUninstallSystem Version 1, 8, 3, 0
i
FXpansion Audio - Stub Loader Version 1, 4, 2, 0
ı
i
Google - Chrome Version 31.0.1650.57
ııı
i
Google - Update Version 1.2.183.21
i
Indigo Rose - Setup Factory Runtime Version 9.0.1.0
i
Informer Technologies - Software Informer Version 1.1
ıııı
i
KORG - microKORG SoundEditor Version 1.04
i
Macromedia - Authorware Runtime Version 5.2.0.0
i
Macrovision - InstallShield Version 11.50
i
Macrovision Europe - FLEXnet Publisher (32 bit) Version 11.3.5.1
ıı
i
MagicISO - MagicDisc Version 2.7.0.106
ııı
i
MagicISO - MagicISO Maker Version 5.5.0.274
i
Microsoft - .NET Framework Version 2.0.50727.4927
i
Microsoft - .NET Framework Version 3.0.6920.4902
i
Microsoft - .NET Framework Version 4.0.31106.0
ı
i
Microsoft - 2007 Microsoft Office system Version 12.0.6668.5000
i
Microsoft - Clip Organizer Version 12.0.6606.1000
ı
i
Microsoft - CoReXT Version 7.250.4311.0
i
Microsoft - Groove Audit Service Version 4.2.2.2807
ıı
i
Microsoft - GrooveMonitor Utility Version 4.2.2.2807
ıı
i
Microsoft - Internet Explorer Version 9.00.8112.16421
ıı
i
Microsoft - Movie Maker Version 16.4.3508.0205
i
Microsoft - Office Diagnostics Service Version 12.0.6606.1000
i
Microsoft - Office Diagnostics Version 12.0.6606.1000
i
Microsoft - Office Groove Version 4.2.2.2826
i
Microsoft - Office InfoPath Version 12.0.6662.5004
i
Microsoft - Office OneNote Version 12.0.6606.1000
ıı
i
Microsoft - Office Outlook Version 12.0.6668.5000
ııı
i
Microsoft - Office Picture Manager Version 12.0.6606.1000
i
Microsoft - Office Source Engine Version 12.0.4518.1014
i
Microsoft - Photo Gallery Version 16.4.3508.0205
<a title="SELFCERT.EXE - Create a self-signed