S/B/440. Failure of Disneyland Paris: Case study
The paper looks at the history of Walt Disneyland presenting the background of Euro Disney Company and considering the factors behind their poor performance, including culture differences, human resource issues, operation errors, poor risk management, wrong marketing assessment, training and staffing flaws, etc.
KEYWORDS: DISNEYLAND PARIS, EURO DISNEY, FAILURE,
S/B/392. Appraisal of Business Requirements for Speed Delivery Service
The paper presents a speed-delivery analysis of a courier service examining technical suitability of mobile services used by speed-delivery drivers including the third generation wireless service (3G), GSM (Global System for Mobile Communications), GPRS (General Packet Radio Service), etc. Advantages and disadvantages of each mobile service system are considered.
KEYWORDS: SPEED DELIVERY, MOBILE, 3G, GSM, GPRS, GENERAL PACKET RADIO SERVICE,
C/B/825. Economics and business studies: summary of examination topics
The paper offers a summary of topics related to economics and business studies providing information on the PEST analytical model (supplied by comparative analysis of China and the UK), economic ideologies, the models of capitalism in Europe and the USA, the role of IMF and the World Bank, the issues of poverty, globalisation of trade and the role of WTO. The paper has no reference list.
KEYWORDS: ECONOMICS, PEST, IDEOLOGY, CAPITALISM, IMF, WORLD BANK, WTO,GLOBAL TRADE,
S/B/264. Critically evaluate the peer-reviewed academic journal articles that apply the complex adaptive systems approach of improvisation and emergence to business.
The paper examines the properties of the Complex Adaptive System (CAS) looking at the theories of Complexity and Self-organisation, and discussing their application in organisations’ architecture. Academic opinions about the role of innovation and the characteristics of CAS are reviewed.
KEYWORDS: COMPLEX ADAPTIVE SYSTEM, SELF-ORGANISATION, INNOVATION,
C/B/855. Redesigning Business Processes for Healthlite Yogurt Company
The paper examines the sales and marketing department of the US company Healthlite Yogurt describing their business processes, outlining the problems, suggesting a system of improvements, highlighting the benefits of this system, and analysing its financial and technological components.
KEYWORDS: BUSINESS PROCESS, HEALTHLITE YOGURT,
C/B/744. An analysis into business and its environment
This paper responds to the following tasks: What are the key environmental influences on business activity? In what ways can PESTLE analysis be used to explain a firms current and future environment? Organisational theories are one of the main areas that relate directly to the internal organisation of a business. Critically discuss the three main theories and highlight the role of management in each approach. Explain the process of the credit creation and discuss how business or organisations benefit from the existence of an efficient credit system.
KEYWORDS: BUSINESS ENVIRONMENT, PESTLE, STRUCTURE, TAYLOR, CREDIT CREATION,
P/B/645. Managing services business
The paper examines the implications of the service profit chain for the services business management reviewing academic literature on the theory of effective customer service, the problem of customer complaints, employee empowerment, IT support systems, the role of managerial leadership, the role of human resource, the benefits of 360-degree performance appraisal and the balanced performance scorecard, etc.
KEYWORDS: CUSTOMER SERVICE, COMPLAINT, EMPOWERMENT, LEADERSHIP, HUMAN RESOURCE, 360-DEGREE APPRA,
E/B/212. Influence of location on business
The paper examines the factors influencing a choice of business location and its role in company performance. Case studies are conducted to identify business implications of a Cadbury Schweppes store location in Birmingham and a Sofra grocery store location in London
KEYWORDS: LOCATION, CADBURY, SOFRA,
C/B/440. Idea Advocacy: The Idea Practitioners
This paper will focus on the key people, who have been labelled as �Idea Practitioners’ by the industry experts. The following paper is a result of a series of interviews with two such �idea practitioners’ and aims to integrate their ideas into a progression of propositions about advocating ideas within companies. The goal is to create a guide to successful advocacy based upon their experiences, good or bad.
KEYWORDS: IDEA PRACTITIONER, IDEA ADVOCACY, IDEA SELLING,
C/B/446. Tackling Product Quality Embarrassment
A corporate crisis is not just an explosion, fire or oil spill. If a company?s product threatens consumers? health and safety that too could have huge reputational repercussions if handled incorrectly. It needs swift action both operationally and in communication management. By virtue of my responsibilities, I take the Scorpion-hid-in-grapes-bags issue so serious. The latest embarrassing twist could stimulate extensive news media coverage. The resulting public scrutiny will affect the supermarket?s brand image, consumers? confidence in our products and also could have a legal, financial and governmental impact on our business. While at this stage, the scale of the problem cannot be fully ascertained let alone how the known case of scorpion happened to route its way in our grapes, the Company would confront the issue. The latest embarrassment obliges the supermarket to manage the damage to its reputation as well as to use the occasion as an opportunity to publicize the supermarket?to tell the public about the organization’s values, mission, and operation. In fulfilling that goal, the current twist is managed in a two-phase process. Phase I details procedures to take in confronting the immediate crisis as a matter of urgency whereas Phase II details procedures to take in order to prevent or mitigate future product quality crises.
KEYWORDS: PRODUCT QUALITY, CRISIS MANAGEMENT, RETAIL, SUPERMARKET,
E/B/263. Rich Picture, CATWOE and RD
The paper describes a pictorial representation (Rich picture) of all the major activities of Jackson’s Timber Supplies outlining the process of their business operations. Types of casual sale are identified, the functions of various components of the business system are described. An overview of the company’s history and operations is presented using CARWOE and RD models.
KEYWORDS: RICH, PICTURE, CATWOE, RD,
P/B/497. Disciplinary power in business corporations
The paper examines the role, origin and effects of disciplinary power within modern business corporations and penal systems focusing on its practical and ethical aspects. Theories of law as a collective conscience are reviewed and discussed in the context of social custom, surveillance, disciplinary power, methods of organizational control, employee performance, etc.
KEYWORDS: DISCIPLINARY, POWER, BUSINESS, CORPORATIONS,
P/B/779. Roots of success and failure in F1
The paper examines the resources and capabilities needed in Formula One (F1) defining the categories of resources, the types of skill and knowledge, etc. The factors contributing to the competitive advantages of Ferrari, McLaren’s Honda and Williams Renault are described highlighting the reasons behind their teams’ success and failure over given periods of time.
KEYWORDS: ROOTS, SUCCESS, FAILURE, F,
S/B/163. A NEW CIVIL AIRPORT FOR SOUTHEAST ENGLAND
This paper analyses and compares potential sites in the south-east of England for a new UK airport. And defines types of site and important factors, defines southeast England for the purposes of this proposal, analyses the areas population and infrastructure, identifies a range of potential sites, considers site advantages and disadvantages, selects a site and further analyses its potential
KEYWORDS: NEW AIRPORT, SOUTH-EAST ENGLAND, SWOT, PEST,
E/B/101. Mission statements and theory of business
The paper examines the concept of mission within the context of strategic management critically reviewing the theory of business and scientific approaches to mission statements, organizational culture, etc.
KEYWORDS: MISSION STATEMENTS, THEORY OF BUSINESS, ORGANIZATIONAL CULTURE,
E/B/102. How important are strategic mission statements?
The paper examines the importance of mission statements in organizational strategic management discussing the roles of a mission, reviewing critical attitudes to the mission statement concept, and discussing the ‘theory of the business’ by Peter Drucker.
KEYWORDS: STRATEGIC, MISSION, STATEMENTS,
P/B/591. Corporate disciplinary power: theoretical review and discussion
The paper examines the functions, origins and consequences of disciplinary power reviewing theories of law, social custom, legal consciousness, issues of surveillance inside business corporations, intelligence accumulation strategies, methods of control, etc. Similarities and differences between penal systems and corporate disciplinary power are discussed.
KEYWORDS: CORPORATE, DISCIPLINARY, POWER, THEORETICAL, REVIEW, DISCUSSION,
S/B/104. Command and traditional process
This essay will attempt to give definitions of market, command and traditional process including real examples of companies such as MacDonalds, Disney, Coca-Cola and some others. Then, this essay concludes with a briefly idea about the topic already covered. The first part is the explanation of these three concepts, as well as the importance of management according to Professor Robert Anthony and Peter Drucker. It also has been stated the main roles of managers to achieve the organisational goals, the differences between command and traditional process and the importance of the mix economy. The last part consists of the conclusion, which is focused in the main parts of this essay.
KEYWORDS: COMMAND, TRADITIONAL, PROCESS,
P/B/728. Technological advances and developments in organisational purchasing
The paper examines the issues of organisational purchasing related to technological developments, such as Electronic Data Interchange (EDI), AS2, enhancements in the supply chain process and distribution system, e-business, e-invoicing, etc. Ethical aspects of e-auctions are discussed.
KEYWORDS: ORGANISATIONAL PURCHASING, E-BUSINESS, E-AUCTION,
P/M/320. Management and moral authority
The paper examines the correlation between moral authority and management authority. The ethical aspects of corporate social responsibility are discussed. The reasons why management must exercise moral authority are outlined. The examples of abusing moral authority are given with the follow up analysis of the implications that these abuses may have for large corporations.
KEYWORDS: MANAGEMENT, MORAL, AUTHORITY,
C/B/275. Corporate Turnaround and The Role of Managers
The following review addresses the issue of corporate turnaround and in particularly the important role of managers within it. The review considers such concepts as leadership (different styles), planning, knowledge, strategy and motivation as the key aspects of the successful turnaround process. The review also illustrates a number of real case scenarios as well as provides a summary of key dimensions or successful corporate turnaround and common threads of successful change.
KEYWORDS: CORPORATE, TURNAROUND, ROLE, MANAGERS,
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P/B/307. Communication in crisis: problems and solutions
The paper seeks to find solutions to the problem of crisis communication between companies discussing the pros and cons of being completely transparent and truthful. Examples of individual cases are analysed, the requirements for the most effective communication strategy in theory and practice are outlined.
KEYWORDS: COMMUNICATION, CRISIS, SOLUTIONS,
C/B/288. Predictors of organisational justice. A multiple regression model
This is a study which examines the factors which can best predict organisational justice in the private sector. Several participants took part in the study, all coming from different companies in the music industry. A multiple regression analysis was performed and it indicated that justice was the best predictor for organisational justice. However, differences were located when the samples of the study were derived from a managers population and later on from a staff and admin population.
KEYWORDS: PREDICTORS, ORGANISATIONAL, JUSTICE, MULTIPLE, REGRESSION,MODEL,
E/B/42. Are we being responsible enough and should we be doing more to protect our personal information when using e-mail?
In February 2000, Professor Simon Rogerson of De Montfort University, Leicester, U.K., wrote a paper discussing ‘Email Ethics (Rogerson 2000) for the ETHIcol Journal Series. Since Professor Rogersons article five years ago, many new issues have cropped up, as the digital revolution moves forward with momentum. This article expands on the newer problems involving email ethics, specifically the area of email usage and how it affects our ability to protect our personal information. These problems include some that are self-inflicted, i.e. we voluntarily give away our own bank details online in response to Phishing emails, and some are more difficult to avoid, i.e. hacking – which involves others finding ways to access information from our computers. There are many new problems and some of the new and most infamous are discussed in detail. As well as discussing these problems, this article also expands on Rogersons article by looking at what we as e-mail users ourselves and as I.T. professionals and educators, can do to better our personal information in connection with email use.
KEYWORDS: RESPONSIBLE, DOING, PROTECT, PERSONAL, INFORMATION, USING, E-MAIL,
P/B/38 Decision-making
INTRODUCTION Decision-making is the critical key to the survival of an organisation, more so in this present time where we see economic boundaries between countries crumble and businesses become more complex, global and knowledge-driven. Managers need to ensure that their organisations are continuously innovated and improved in order to achieve and maintain a sustainable competitive edge. In fact, Potter (1985) highlighted that it is this competitive ability which is considered to be at the core of the success or failure of a firm. Managers realise that if their organisations are to survive in this dynamic and uncertain environment, they have to make decisions concerning new business opportunities, products, customers, suppliers, markets and technical developments. This clearly indicates that the most important managerial attribute is the ability to make the right decision. The outcomes of the decisions will be used as the benchmark to evaluate whether managers are successful or not. Therefore, the question that arises is how managers make decisions and whether they are rational or irrational.
KEYWORDS: DECISION-MAKING,
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