From today strata insurer QUS will handle all its claims in-house, rather than using a third-party administrator.
It follows a thorough review and consultation with its network of brokers.
QUS has formed a team of strata claims specialists with insurance partner AIG. It will operate from 8.30am-5pm in each capital city, and there will also be an after-hours claims service.
Claims currently being handled under the third-party administrator arrangement will continue until they are finalised or brought in-house.
[source: http://www.insurancenews.com.au/corporate/qus-brings-claims-handling-in-house]
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