FALCON Agency is a performance-led full service digital agency headquartered in Kuala Lumpur, Malaysia, with further offices in Singapore. Led by entrepreneurs, we think less like an agency and more like our clients.
We are a fun team of 30+ marketers, designers and programmers who love what we do and the work we do for our clients. By merging creativity and technology with data and strategy, we bring a performance and ROI focus to our digital solutions, because we know that is what clients want from their agencies.
We subscribe to a culture of "No Bullshit, No Politics" and are looking for highly motivated individuals who can embody our 3 FALCON values of PASSION, ENTREPRENEURSHIP and EXCELLENCE.
THE RESPONSIBILITIES
Manage existing clients and strategic client development of several (new) accounts by maintaining regular contact and being attentive and efficient in reverting to all clients’ queries
Lead the client servicing and strategic relationship management, along with the responsibility of on-boarding new clients effectively
Manage the running of ongoing day-to-day activities with the inclusion of planning and administration for your own clients’ accounts, safeguarding that your clients’ campaigns are appropriately planned and documented
Responsible for ensuring that work, from initial concepts to final artwork, is delivered on time, on budget and in sync with the brief
Identify, propose, upsell and implement new projects and campaigns in order to meet and exceed each client’s ROI and service expectations
Build client relationships and proactively advise clients in regards to digital marketing landscape developments and guarantee that campaign strategies are adapted in a timely fashion to meet all relevant requirements
Lead, develop and train a team of Account Managers, whilst effectively and efficiently managing the team’s resources
Provide detailed and accurate briefs internally for departments such as Marketing, Product or Creative
Co-operate as required with the Finance Department in securing payment from clients
THE REQUIREMENTS
Minimum of 5 years of proven account management experience in the digital/media landscape (or at least 3 years in an Agency)
Excellent communication skills and the ability to interact confidently with a variety of people from diverse backgrounds
Ability to prioritize, efficiently work under pressure and on tight deadline while coping with the requirements of a fast moving environment
Experience with managing and executing multi-channel campaigns for local, regional or global MNC accounts
Detail-oriented and result-driven team player with curious and inquisitive mind-set
Be an excellent team leader with powerful communication and coaching skills
Passionate about Creative problem solving of business challenges via technology, communication, and marketing
Experienced in Project Management and the associated tools
Maintain a strong understanding of the key marketing channels and analytical tools such as Facebook, Google Analytics and AdWords
WE OFFER
The chance to be a part of a fast-growing, dynamic company with international scope
An incomparable company culture, embedding a friendly work atmosphere, lifelong knowledge building and the space you need for your creative genius to flourish
A very diversified job profile with a high degree of responsibility and independence