Cardiatrics is a Cardiovascular Disease Prevention Program, aiming at reducing the risk of cardiovascular disease (CVD) in susceptible individuals through risk factor management.
Our approach is based on the science of preventive cardiology, combining clinical supervision with risk assessment (for early detection) and comprehensive personalised lifestyle management program.
The program is delivered to individuals with a high risk of CVD, via a network of clinical practices utilizing a proprietary mobile health and telemedicine platform developed by the company.
--------------- Responsibilities ----------------
Be part of the Customer Experience (CX) team in providing friendly and personal support to the Cardiatrics members.
Support the onboarding of new patients onto our system (schedule appointments, introduce patients to Cardiatrics)
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Be the voice of the Cardiatrics team: understand the challenges users face and provide effective solutions.
Constantly evaluate support workflows and propose recommendations to streamline them to be efficient, relevant and valuable both internally and externally.
Compile FAQs and self-help guides to educate and serve user needs.
Support billing processes
----------------Benefits-----------------
1. Join a growing health-tech start up with a potential for success, and have the opportunity to get involved in:
Various innovative projects
Autonomy to advice and participate in shared-decision making
Work with an exciting team of healthcare specialists
Time given to learn and grow as a developer working on innovation.
2. 14-day leave allowance
3. Travel allowance for work related expenditures
--------------Requirements---------------------
Experienced in working with customers, preferably in a leadership role.
Possesses empathy and the passion to want to understand and solve user needs.
Loves engaging with users on a friendly and personal level.
Clinic experience, preferred but not necessary.