We bring innovators together to ignite ideas, form alliances and shape the business world of tomorrow.
WHAT WE OFFER
Collision 8 offers membership to a community of ambitious innovators. Engineering serendipity through member curation and personalised introductions, we foster high value connections between our members. Our exceptional workspaces inspire, energise and bring ideas to life.
WHAT WE BELIEVE
We believe in the power of collisions to trigger new ideas and opportunities. This in turns drives collaborative partnerships that spark innovation. We believe that innovation will disrupt every industry and is key to building the next generation of successful businesses.
As the Front Desk receptionist and Members Liaison you are the first point of contacts for our members, prospective members, partners and the public. Reporting to the general manager you create a welcoming environment for our new, existing members and their guests, channel their requests to the right team members from IT, events, cleaners, community manager and GM and ensure they’re attended in a timely manner.
Reports directly to the GM.
Onboarding new members including contract signing and contract creation. Estimated at least 2-3 onboarding sessions per day.
Schedule and / or give prospective members tours and refer events enquiries to marketing manager.
Creation of members login accounts and profiles for 2-3 members daily, and assist in the Office/Desk setup for new members
Weekly reporting of feedback from the community and conduct membership survey on a quarterly basis
Conduct Group space tours estimated twice a day at 1pm and 4pm to assist the community manager
Conduct weekly inventory audits on stationary, pantry items, printing supplies, alcohol, cleaning supplies, aquarium supplies, marketing collateral
Responsible for the ordering of branded collateral like tote bag, notebook, flyers, brochures, post-it, signages
Monthly asset tracking of cutlery, glassware, plates, light bulb, chargers, thumbdrives
Ensure that customer relationship management system is updated with members feedback
Provide event support for 2 events per week (Night/Weekend) including setting up for events
Ensure the notices on the Notice boards and Toilet Notices are up to date
Responsible for opening the space for operations and / or closing the space at the end of the business day.
Oversee the outsourced cleaning team to ensure the upkeep and cleanliness of the space
Stocking of the pantry and updating the POS system
Reception manning duties
Assist to ensure the equipment readiness of the meeting rooms and update the Marketing Manager of any faulty equipment
Any other duties assign by management from time to time
Dynamic, enthusiastic, reliable, trustworthy and warm welcoming spirit with a ‘Can do’ customer service attitude who loves making our members smile.
Excellent spoken and written English skills clearly communicating with our members, their guests and the team.
Excited to learn online platforms such as Google Docs and Nexudus.
Customer service experience in hospitality a plus, ideally in high end hotel, F&B or retail, where multitasking at a top service levels is expected.
Passion for community building reflected in an enthusiasm for helping our innovative members connect, collaborate and be engaged members of the community.
Hours
Mon - Fri, 8am - 5pm / Sat: 8am – 12 noon OR
Mon - Fri, 10am - 7pm / Sat: 12 noon – 4pm
Support 2 events per week (Night/Weekend with No OT)