SriLankan Airlines’ Flight Simulator Centre received a Merit award for its exclusively designed customer management portal (CRM)- SimNet at the National Best Quality ICT Awards 2013. The awards ceremony was organized by Chartered Institute for IT Sri Lanka (BCSSL) and was held at The Kingsbury Hotel.
The CRM portal -SimNet was developed in-house and comprises of a simulator reservation system with a state of the art booking calendar, simulator check-in / check-out system, reservation monitoring and usage statistics report generator for critical business analysis and a monthly revenue report. The software also comes with a simulator issue tracking system and a customer feedback acquisition facility which contributes to the enhancement of the Airlines’ training services.
The Simulator Centre of SriLankan Airlines, with its Airbus A320 & A330 full flight simulators offers a total flying experience on ground and facilitates training of pilots not only in Sri Lanka but in the region of South Asia. The flight simulators are certified by prestigious qualification awarding body EASA (European Aviation Safety Agency) as a Level D – FSTD: the highest standard that a FSTD can get, after extensive tests and evaluations carried on site.
The trainees who choose SriLankan Simulator Centre will be able to experience all types of situations faced while flying; which range from simple take-off and landing, to all types of emergency situations. Through the course, the pilots are trained to make quick decisions and accurate judgments and handle flight procedures in an orderly manner, no matter what the circumstances.