SUMMARY AND QUALIFICATIONS Engineering and Operations Manager experienced in wireless, terrestrial and satellite communications systems and with the software and hardware procurement and development required to create and maintain a new product or system. Specialist in implementing this combined knowledge and experience to develop, create and maintain an innovative yet viable and costeffective system that meets the business plan and the customers expectations and maintain the system on a 724 basis. Experienced in hiring and motivating technical personnel and setting clear goals and responsibilities. Responsible for engineering management, change management, service management, vendor and customer relationships and developing and implementing a new technology direction or initiative. Experience in creating and supporting a Business Case to make a technology venture a success. Accomplished in creating and maintaining business partnerships and agreements. Dual British and Canadian nationality and international work experience with positions in North America and Europe. Fluency in French is also a useful asset. PROFESSIONAL EXPERIENCE 2008 2013 Telus Edmonton Canada Operations Manager Telus Mobility Mandate Manage the Field Operations team to deliver a worldclass Mobile Phone and data service to the Alberta Region on a 724 basis, meeting all company KPIs and performance objectives. Manage internal and external customer relationships as well as vendor relationships and contracts. Telus is the leading mobile phone service provider in Western Canada and the second largest provider in Canada as a whole. They offer several technologies including CDMA and Iden services and have recently rolled out a new infrastructure implementing nextgeneration HSPA services across Canada, with an ultimate goal of a nationwide LTE cellular network with its associated broadband TCPIP network infrastructure. Direct management of a team of 16 service professionals responsible for the maintenance, commissioning and upgrade of over 500 cell sites and associated infrastructure in Alberta Canada on a 724 basis including radio, microwave and broadband terrestrial connectivity. Budget planning and responsibility of over 3 million dollars Strategic and Operational planning for a Billion dollar network roll out of next generation HSPA cellular services across Canada. Responsible for vendor contracts and relationships Relevant Technologies CDMA, CDMA2000, EVDO, Microwave, Fibre Optics, HSPA and UMTS cellular networks 2003 2008 Northern Light Technologies Toronto Canada Director of Engineering Mandate To research, develop and implement a new communications and networking product and its associated services by creating a new engineering structure in a traditional manufacturing company. This involved managing change in corporate direction and culture while maintaining an existing profitable legacy product line. A key focus of this initiative was to Implement RFID tracking of material and personnel in the mine for both safety and productivity reasons. The Northern Light Digital Network is an Ethernet based communications system and software suite for underground mining that includes custom made wireless 802.11 access points, VoIP, RFID tracking of personnel and assets and remote telemetry for environmental monitoring. The system is designed to increase productivity and safety in hazardous locations and included intrinsically safe hardware development and certification. Implemented and managed change in core company direction, culture and technology while maintaining a 10 million dollar legacy product line of rechargeable cap lamps. Developed simultaneously the network infrastructure, enduser devices and software Clients around the world, with a focus on Underground Mining including the USA, Mexico, Chile, Australia, Germany, the U.K. and South Africa Responsible for RD, Engineering, Manufacturing, Installation and Customer Service Reported directly to the CEO, responsible for strategic planning, budgets, business development, partnerships, contract negotiation and presentations to the Board Expanded engineering department from 3 to 15 people and created a new departmental structure to support the new initiative Represented the company in trade shows and conferences in Mexico, the USA, England, Chile and Australia and successfully promoted a cuttingedge product into a conservative marketplace. Developed from initial concept and generated an additional 6 million dollars in sales Relevant Technologies 802.11bg, Wireless, LAN, Ethernet and TCPIP, VoIP, Embedded Processor hardware and software development, Intrinsically Safe and Explosionproof hardware design, Gas sensors, WIFI based RFID, active RFID, Windows Server, Linux, C, C, C, SQL and .NET software development platform. 2001 2002 KPN Telecom The Hague Netherlands Operations Manager Mandate Commercialize and commission a cuttingedge hardware and software communications platform, manage the engineering group and bring satellitedelivered internet and pushtechnology services to both endusers and businesses. The KPN platform was a new initiative for the Delivery of Broadband Internet and Multicast pushtechnology applications which included a file delivery service, a web caching product and a video delivery system for ondemand movies, all of which delivered their content via a costeffective receiveonly satellite dish and DVB receiver. Managed the Engineering team charged with System Operation, development, and custom integration projects. Managed departments included Operations, RD, PreSales Engineering, IntegrationInstallation Engineering and Customer Service. 5 million dollar platform including Cisco routers and switches, computer servers and satellite uplink equipment transmitting to the SESASTRA satellite fleet. Clients across Europe, North Africa and the Middleeast Relevant Technologies Satellite Communications and RF, DVB, ISP, Ethernet and TCPIP, Windows Server, Linux, Lotus Notes, C, IIS, Java, Push Technology, SQL, Network Monitoring, Cisco Routers and switches, FEC forward error correction 1999 2001 Interpacket U.K. Ltd London England Operations Manager Acting Managing Director Mandate To create, staff and operate an engineering facility in London to support and satellite and terrestrial delivered internet and data services to the European market Interpacket was engaged in the Delivery of high bandwidth Internet connections via satellite and terrestrial circuits, both for Internet and for VoIP telephony especially in developing countries. The European operation was responsible for all terrestrial circuits, satellite services and uplinks in Europe and a 724 network operations center to handle installations, network monitoring and customer service. It was also responsible for a pushtechnology Internet news service that pushed content to servers via settop receivers. Responsible for all technical operations and equipment in Europe Became acting Managing Director in 2000 Established and managed the Network Operations Center responsible for 724 monitoring and maintenance of a worldwide network Direct manager of 9person EngineeringOperations team Speaker at international seminars and promoted the company at trade shows and conferences System design, purchase, implementation and strategic planning Responsible for European Business Partner and Supplier relations including contract Negotiation for Satellite bandwidth, teleport uplinks, terrestrial leasedlines and managedfacility hosting services Responsible for mergers and acquisitions, including the buyout and integration of a pushtechnology Internet news engineering team and platform Relevant Technologies Satellite communications and RF, Cisco Routers, Internet, VoIP, Telecommunications, leased lines, ISP, push technology, C, DVB, SetTop receivers 1996 1999 Netsat Systems Inc Paris France Technical Manager Mandate To implement and manage the system and staff required for a new satellite and fibredelivered internet and data service designed for the European market. Netsat was a new business venture in France created to bring high bandwidth satellitedelivered Internet to ISPs for redistribution to customers via dialup modem and leasedline in areas where highbandwidth terrestrial circuits were unaffordable or nonexistent. North American content was via a satellite backhaul directly to the MAE East in the USA and European content was provided by local leasedline. Delivered 50 Megabits of High bandwidth internet connections via Satellite and terrestrial circuits to customers in Europe, the Caribbean and North Africa Successfully installed and maintained 75 twoway uplinkdownlink satellite earth stations operating in Cband and Kuband frequencies Responsible for Network operations, design, programming and implementation Directed a team of 5 French engineers and several thirdparty field services crews French Speaking Environment Relevant Technologies Satellite communications and RF, Cisco Routers, QPSK, DVB, Satellite receivers, Satellite Dishes, LNBs, LNAs, Uplinks and commissioning, Frame Relay, ATM. CBand, Kuband 1995 1996 Enterprise Online Toronto Canada System Manager Enterprise Online was a traditional ISP supplying dialup modem internet connections to end users and businesses. Client base of 8 000 customers Administration of telecommunications, UNIX and Apple server network Relevant Technologies ISP and EthernetTCPIP, LAN, Apple, System Admin, modems. Leased lines. 1993 1995 Terraport Online Toronto Canada OwnerManagerNetwork Administrator Terraport was one of the first ISPs setup in Canada and supplied dialup internet services to customers in the Toronto area. Classic ISP providing enduser dialup connections and web server hosting Became 3rd largest ISP in Toronto with 4 000 customers Administration of Telecommunications equipment and UNIX servers Hired and trained staff for technical department and customer service Relevant Technologies ISP and EthernetTCPIP, leased lines, modems, terminal servers 1986 1993 Digital Media Corporation Toronto Canada Electronics Technologist start Chief of Engineering finish Digital Media supplied live data to their Scoreboard network, consisting of 250 large LED computerized displays across North America fed by satellite downlinks and terrestrial leased lines. These signs were individually addressable and supported custom content tailored for individual clients, such as local news, weather and advertising. Electronic design and system troubleshooting of the Scoreboard LED sign, a custom designed 8088 embedded computer system Componentlevel troubleshooting and repair of Digital Signboards Tested and implemented a new product, a satellite fed Video terminal for television screens which created a realtime text overlay on top of broadcast and taped video programming Prime contact for terrestrial and satellite service providers Became the Chief of Engineering in 1990 Responsible for operation of the Scoreboard network and the internal UNIX servers and infrastructure on a 724 basis Directed a team of 3 hardware engineers for installation and commissioning, electronic troubleshooting and network maintenance Relevant Technologies LED displays, video displays, modems, leased lines, video overlay, Satellite communications and RF, FSK, embedded hardware design, electronic troubleshooting and repair, LAN, UNIX, QNX, SUN, Kernel Programming and Shell Scripting. EDUCATION and TRAINING 19831986 Ryerson University Toronto Canada 3 year Diploma in Electronics and Communications 19821983 University Laval Quebec Canada 1 year intensive French Immersion diploma 19791982 University Of Toronto Toronto Canada Bachelor of Science Degree Bsc. in Psychology and General Sciences Northern Light Technologies RFID systems training from Wavetrend in London and Aeroscout RFID Business opportunities seminar from Wavetrend Member of the TEC management training group. Hosted Seminars on topics such as The Talent Advantage Michael Gravelle, Value Based Leadership Ken Major, Unlocking the Power of I Steve Snyder, Catalytic Coaching Gary Markle, You on your Best Day Michael Allosso and other similar management topics on a bimonthly basis. Safety training in Mine evacuation and emergency procedures including CO2 hazards and use of rebreathers. Telus Management training programs in Budgeting, Personnel, Time management, Integrity and Leadership Values Technical Training in Fibre Optics, HSPA, LTE, Power Plants and Batteries, Personal Safety, Bear and wild animal defense, First Aid and Rooftop safety retraint equipment.