New trends are emerging around “Customer Service”. The challenge now is: Is your airline ready to match up to the evolving play and the new standards that an intricately connected world demands?
71.4% consumers tweet airlines on customer service issues.
11 minutes is how long @Deltaassist takes on average to respond to tweets.
Voice calls into customer service centers are projected to decline this year.
Dedicated customer service centres has been set-up on social media platforms.For instance, London Heathrow Airport has a Twitter Concierge program.
In the wake of these new trends, SimpliFlying is launching a Customer Service MasterClass to help airlines and airports understand the new dynamics surrounding customer service that is centered around today’s Connected Traveler.
With over 20 case studies plus the latest tools and methods to understand customer expectations as well as how to build a customer service lab, this Customer Service Masterclass helps airlines deal diligently with the Connected Travelers of today and formulate a sustainable strategy that sits well with the target audience.
Download the brochure here or contact us to find out more at masterclass@simpliflying.com
SimpliFlying Social Customer Service Masterclass
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