I'm working on a website for a client and we need to put contact info on the site. In their case, they have two people who will respond to customer inquiries.
Instead of putting both of their emails on the website I set up mail forwarding from a contact@domain.com and display it on the website.
So as it is, a customer emails contact@domain.com and it is forwarded on to both rep1@domain.com and rep2@domain.com.
Then one or the other can reply with their own email and their own name, giving it a more personal touch, boosting the customers confidence that it's an honest business.
The problem with this is that they would need to be very careful to not double team a client, both replying without knowing the other is too.
Is there some way to set it up so that the other rep gets notified too? Something like a "Reply-To/Bcc" header.