2015-01-05

I was trying to contact a person in the famous institute of USGS through usgs.gov
Their support system is also available via online chat. Starting the session I was asked to grant permission for a software known as BOMGAR to access/view my computer.

Here is part of the WAIVER AGREEMENT
"BY CLICKING "ACCEPT" OR BY CONTINUING TO USE THIS APPLICATION, YOU, INDIVIDUALLY AND AS AN AUTHORIZED OFFICER OF YOUR COMPANY AGREE TO THE TERMS OF USE SET FORTH BELOW. Bomgar Corporation proprietary software (the "Bomgar Software") has been or is about to be downloaded to your computer to allow a remote control session between an operator and a computer or computers on your network. By clicking "ACCEPT", you are authorizing a remote operator to download the Bomgar Software to your computer and you understand that the permitted operator will have partial or fully unrestricted access to gain access to this computer or computers on your network as well as their contents on your network. The operator will then be able to transfer files without additional permission"

It is really weird. USGS is a prestigious research institute of US government, so I cannot understand the "terms of use" of the software they are using for the chat session. How can I stop BOMGAR from accessing my computer?

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