The Amazon Digital (Kindle) team is looking for a passionate, results-oriented, operationally focused application development manager to support third-party developers building world-class apps for Kindle. The role encompasses managing a growing support engineering team that is providing production ticket support (tier-3 support, escalations to engineering teams) for multiple products and platforms, engineering development support, and business decision making support. You will be leading a application engineering team to support some of the top names in the Android and mobile development space to help them develop incredible apps for Kindle that will wow customers.
We are looking for a technical manager with experience managing software engineering support team or equivalent and have a track record of supporting third-party developers and internal teams to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.
Responsibilities include direct management of a team of 10+ support engineers, drive process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
- Bachelor’s degree in Computer Science, Engineering or related technical discipline
- 5+ years of software/systems engineering experience
- 2+ years experience managing technical people. Experience in hiring, building, and supervising high performance teams.
- Deep knowledge of Mobile app development and Android.
- Experience in working effectively with third-party app developers.
- Some experience with networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), systems administration (Unix/linux), programming/scripting (Java or C++, Perl or shell scripting), understanding of monitoring and metrics.
- Strong metrics and operational excellence focus
- Hires and develops great people
- Ability to handle multiple competing priorities in a fast-paced environment
- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
- Proven track record of taking ownership and driving results on technical projects
- Has relentlessly high standards (is never satisfied with the status quo)
- Strong results orientation
- Strong web application or mobile application development experience
- Ability to communicate effectively with both technical and non-technical individuals
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
Industry: Retail / Diversified
Discipline: Software Development
Experience: 5 - 7 Years
Level: Manager
Compensation: Competitive
Company: Amazon