This position is responsible for both solution implementation and ongoing management of customers using Autonomy’s hosted suite of eDiscovery products. Successful candidates are particularly skilled at managing Web-based technology solutions, client and risk management and managing a team in a matrix environment.
Job Responsibilities:
• Project and operations management for clients of Autonomy’s litigation support software solution.
• Account / customer relationship management and effective project scheduling and expectation setting.
• Individual contributor who leverages hosting, IT and/or litigation case administration experience to deliver high-impact results.
• Work with development team to deliver customized solutions and professional services to customers.
• Development and implementation of client-specific operating procedures related to document productions, loading, etc.
Job Requirements:
• BA / BS required.
• 3-5 years of project / customer success, backed by strong peer and customer references.
• 2 years working with litigation support databases and/or case management at a major law firm preferred.
• One (1), or more, years of electronic data discovery experience (data extraction, tape restoration, scanning, coding, etc.) preferred .
• Experience working with clients on business solutions.
• Familiarity with Litigation Support Software and its practical applications.
• Experience working in the Litigation Support department of a major law firm is a plus.
• Experience working for a Litigation Support services provider is a plus.
• Ability to manage risks, priorities and expectations in a fast-paced environment.
• Superior technical and business problem-solving skills and judgment .
• Eager and able to learn the latest technical skills.
• Excellent written, oral and listening skills.
• Domain experience in managed application hosting, systems knowledge, database management, operations, process design and / or litigation support services a plus.
• Ability to balance the requirements of satisfying customers and meeting revenue targets.
About Autonomy:
Autonomy, an HP Company, is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc. Autonomy’s powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a unique tool for companies seeking to get the most out of their data. Autonomy’s product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization and rich media management.
Please visit www.autonomy.com to find out more.
Industry: Software
Discipline: Project/Process Mngmnt
Experience: Less than 5 Years
Compensation: --
Company: Autonomy, an HP Company