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By Tanya Dua | DIDIDAY Brands of all stripes have tried to capitalize on the rise of chatbots, coming up with everything from beauty advice and cocktail recipe bots to financial assistant bots. But given the sheer volume of inquiries brands get on their...

As the holiday season gears up this month, retailers are preparing for the increase of shoppers in their stores. Many of these shoppers will use mobile apps developed by their stores to enhance their shopping experience. Besides retail, workers in the...

For most companies, there is a natural ebb and flow in the number of inbound customer service inquiries and proactive outbound notifications handled throughout the year. Tax preparation firms get most of their business during tax season, shipping companies...

Shopping is not every American’s favorite Saturday-afternoon activity. Battling traffic, fighting for parking, waiting in long lines—a quick trip to the mall can easily become a frustrating experience. Shopping for clothes for big men at...

Attention, social media marketers: your first infographic novel has arrived. Law firm Morrison & Foerster, known for its Socially Aware blog tagging news across the landscape of social media law, has produced a multi-part infographic highlighting...