Career Job Category:
Associate
Job Location:
Holden, MA
Job Summary:
The Paint Advisor position is responsible for
overall customer satisfaction, driving sales, building sales skills and product
knowledge and maintaining safety, security and integrity of the paint
department.
The Back-Up Key Holder is instrumental in the
operations of our store and plays a key role in the absence of Store Management.
Only during the times Back-up Key Holder duties are assigned, this position
ensures the highest standards of customer service and directs those projects
and responsibilities delegated by the Store Manager.
Job Description:
Essential Duties:
·
Provide amazing, fast sales service by actively seeking
out customers to assess their needs and provide assistance.
·
Provide information on product features/benefits, and
know related items to sell an entire project.
·
Greet, qualify, recommend and close sales for customers
in the paint department.
·
Troubleshoot customer issues/problems that may arise
·
Possess basic knowledge of adjacent departments.
·
Department and product knowledge that includes, but is
not limited to the following areas:
-ability to identify and explain different types of
paint (i.e. premium vs. economy)
-identify and explain different paint finishes (i.e.
flat, satin, eggshell, and semi-gloss)
-explain and demonstrate faux and decorative
finishes
-identify and explain various painters’ tools
including paint sprayers, power washers, edgers, rollers, brushes
-ability to explain the different uses of adhesives,
solvents, caulk.
·
Maintain the in-stock position of assigned area, and
ensure that it is clean, shop able, and safe.
·
Work in cooperation with Store Management, other sales
departments, and the front-end associates to ensure customers’ needs are met.
·
Use various equipment and machinery to match and mix
paint; must be able to visually distinguish slight differences in a vast array
of colors.
·
Responsible for Paint training, coaching and developing
store associates in the Paint department.
·
Drive the Business To Business “B2B” paint business
·
Open and close the store in the absence of the Store
Manager and Assistant Manager
·
Safety and security, as assigned
·
Oversee the tasks assigned to store team
·
Assist in the training of store team to ensure optimum
performance and customer service
·
Oversee store team in the absence of the store manager to
ensure optimum performance and customer service
·
Assist in inventory maintenance; general housekeeping
·
Oversee receiving of merchandise, processing shipments
and/or store stocking as well as management of cash & receivables in
accordance with company procedures as assigned or in the absence of management
·
Work with management team to achieve established sales
and productivity goals
·
Assist in maintaining the good working condition of store
equipment and fixtures
·
Work with management to develop and execute ideas and
activities to increase store traffic
·
Ensure that end-caps, cross merchandising, and feature
displays are properly merchandised and maintained
·
Set the example and consistently execute the highest
standards relative to providing amazing customer service to all Rocky’s
customers
·
Resolve customer complaints in a manner that is timely,
courteous and discreet
·
Authorize acceptance of checks, etc, in a manner that is
consistent with company policy
·
Work with the processing of weekly hot sheets and price
adjustments ensuring store bin tagging completed in a timely manner
·
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
Qualifications, Knowledge, Skills and Abilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience:
High School degree, some college preferred;
or equivalent combination of education and experience. Experience in a retail environment
supervising others.
Language Ability:
Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.
Math Ability:
Should be able to calculate figures and amounts and apply basic concepts of math.
Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must have knowledge of retail computer systems and electronic cash registers. Knowledge of Ceridian Dayforce and Epicor Eagle a plus. Experience with Benjamin Moore's web portal, ACE's web portal, XRite a plus.
Certificates and Licenses:
None required.
Supervisory Responsibilities:
This job has supervisory responsibilities
including overseeing the store team in the absence of the store manager to
ensure optimum performance and customer service.
Work Environment:
The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.
Physical Demands:
The minimum physical requirements for this position include:
· Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;
· Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product;
· Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers
· The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.
· Ability to stand and walk store consistently for up to 4 hours or more at a time.
· Ability to physically handle all merchandise purchased by customers to scan, bag and place back in the customers shopping cart.
· Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set for in the sales associate job description.
· Ability to restock all cash wraps area shelves with product and ability to clean and dust all shelves daily.
Reports To:
Store Manager