**Robert Half Technology** is very selectively searching for an experienced **Technical Support Specialist **to add as a key member of our client’s team in Carson.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 00320-9500133975
*Functional Role:* Help Desk/Tech Support II
*Country:* USA
*State:* CA
*City:* Carson
*Postal Code:* 90810
*Compensation:* $55,000.00 to $60,000.00 per year
*Requirements:*
**Must Haves:**
* ****PC/Mac Support****
* **1200+ User Environment, 250+ geographic locations**
* **Supporting workstations, large LAN WAN environments.**
**MINIMUM QUALIFICATIONS:**
* Minimum three years experience supporting workstations and peripherals in large **LAN and WAN environment with 1200+ computers and 250 geographic locations.**
* Minimum three years working experience with **Windows XP, Windows 7 and Mac OS**.
* Minimum three years experience supporting **Microsoft Back Office family line of products including MS Office and Outlook.**
* Excellent written and verbal communication skills.
* Well-organized and able to work on multiple tasks under pressure.
* Excellent customer service, interpersonal and communication skills.
* Formal technical training and certificate is a plus.
** **
**POSITION RESPONSIBILITIES:**
1. ** **Complete all assigned support requests within the established time frame based on priority
2. ** **Monitor and maintain See’s requests for support assistance including coordination with other support personnel, timely updates and escalation as required.
3. ** **Responsible for timely escalation and communication to Technical Support Supervisor on all unresolved and escalated work orders.
4. ** **Monitor and maintain all See’s workstations and peripherals **(printers, scanners, etc.)** executing repairs or replacements as required.
5. ** **Provide professional, immediate, and courteous responses to requests for assistance.
6. ** **Provision credentials and resources as directed by approved documentation.
7. ** **Understand and adhere to See’s Information Security Policies and Procedures manual and department standards.
8. ** **Recommend proactive remedies to IT management for problem areas.
9. ** **Provide primary support for assigned locations including corporate and shop locations. Provide backup support for locations assigned to other support personnel.
10. ** **Work overtime as required.
11. ** **Complete special projects as assigned including new shop openings and shop moves.
Please email your resume to **Kevin O'Shea** at **Robert Half Technology** at **kevin.oshea@rht.com.**
Also, follow me on LinkedIn for posting of new job opportunities: **https://www.linkedin.com/in/koshea09**