Robert Half Technology has an immediate opening for a Network Help Desk Specialist to join our team. The position provides an opportunity to develop the cutting-edge technology that supports some of our nation's fundamental defense services. The Network Help Desk Specialist will enhance their skill set by working among a talented and technically accomplished group of colleagues. The employee will also enjoy a flexible work environment where contributions are recognized and rewarded. Please send all resumes to laura.schneider@rht.com. This role for Network Help Desk Specialist is to provide application maintenance and support to minimize service disruption and facilitate operations. Provides the analysis, support, and maintenance of our client's critical software applications. Responsible for investigating problems with software applications, diagnoses root causes, and works to resolve them. Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, applications/systems, functionality, and training on software and/or hardware products as it relates to customer's environment. Qualifications (Preferred): Experience working on a customer site with applications that have time critical maintenance requirements Experience maintaining O&M; (Operations & Maintenance) documentation and/or updating O&M; knowledge repositories Experience identifying trends in repeat and critical errors Ability to present complicated technical issues with clear easy-to-follow solutions and path forward Demonstrated excellent written and oral communication skills Experience developing working relationships w/functional groups and customers to meet established service level goals
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
In 2015, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 1, 2015).
Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 02000-9744164
*Functional Role:* Network Administrator
*Country:* USA
*State:* MD
*City:* Baltimore
*Postal Code:* 21202
*Compensation:* $15.00 to $20.00 per hour
*Requirements:* Required Skills: Experience with Tier 1 and Tier 2 support of custom developed and deployed applications to include: -Routine administrative tasks (e.g., password resets, account creation, routine maintenance, etc.) -Basic troubleshooting activities and identification of root cause -Deployment of new releases of applications/software in the Operations and Maintenance (O&M;) portion of the lifecycle Experience with web & client/server based Applications Support Knowledge of technical applications and a good understanding of operating systems, computers, and applications software Experience with Windows 7 Operating Systems Experience with Footprints, Trac, or a similar Help Desk Ticketing system Strong customer service experience 8570 Certification or ability to obtain within 90 days of start Basic Qualifications: This position requires a bachelor's degree in a related specialized area or the equivalent and zero to two years of related experience. Candidates with a master's degee may also qualify. Department of Defense SECRET security clearance with the ability to obtain a TOP SECRET with SCI eligibility is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.