Our San Ramon client is looking for an extremely professional Desktop Support Analyst to provide executive level desktop support in a corporate environment. This Desktop Support Analyst should be a self starter who is able to work effectively without supervision. Experience supporting both MAC and Windows environment is required. For immediate consideration please call Tara Sweatt at 510.839.5975 and email resume to tara.sweatt@rht.com
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
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*Req ID:* 00340-159472
*Functional Role:* Desktop Support
*Country:* USA
*State:* CA
*City:* San Ramon
*Postal Code:* 94568
*Compensation:* DOE
*Requirements:* Soft Skills . Strong communication and personal skills for supporting C-Suite executives and their staff. . Punctual and professional. Tidiness is a must. . Ability to work alone and as part of a team. Needs to be able to work without constant supervision. . Available to provide out-of-hours support for user technical emergencies. When the Sr. Network Administrator is unavailable (i.e.; business travel, vacation, training) . Willing to learn every aspect of the site systems and network environment. Technical Skills Desktop/Helpdesk . Strong knowledge and experience imaging, deploying and troubleshooting PC's running Windows 7, Windows 10, Office suite and assorted peripherals. . Experience imaging, deploying, and troubleshooting Macintosh laptops and peripherals. . Strong knowledge maintaining and improving the operability of Windows laptops and desktops, including updates, and disk cleanup. . Good understanding and able to troubleshoot basic PC networking principles including cabling, TCP/IP, Wireless, DNS, DHCP, Windows Authentication. Network/Server . Experience with basic Windows Active Directory and Exchange account administration, including account creation, resetting passwords, adding PC's to a domain, and permissions. . Experience with basic Windows file server, print server, and NAS administration including backups. . Experience with firewalls, switches and routers. Desired Skills . Technical Certifications are a plus. (Microsoft, Cisco, etc.) . Experience with any of the following technologies are a plus: These technologies are what we use. o Desktop: Microsoft Office Plus (includes the typical office suite: Word, Excel, Outlook, PowerPoint, Visio, etc.), McAfee AV, BMC FootPrints, Adobe Acrobat, Cisco VPN clients o Telecom: Digium Phones, iPhone (supporting telecom systems) o Server/Network: Acronis, Veeam, QNAP, Dell EqualLogic, Cisco ASA, FireSight, Barracuda Spam Filter, McAfee AV, McAfee MSME, SolarWinds, VMWare, ESXi, vSphere, vCenter, Exchange2010, SCCM, Cisco AP, WPA2, Cisco IOS, Cisco OSI, SwitchVox Voip, IIS, SSL, Cisco ASDM, Microsoft Server, OpenFire, Spark, RDS server 2012, Teamviewer, NTP, SSH, SFTP, Putty, PowerShell. For immediate consideration please call Tara Sweatt at 510.839.5975 and email resume to tara.sweatt@rht.com