OfficeTeam is currently seeking a Order Entry Specialist for a distribution company in the East Tampa area. The Order Entry Specialist will processes incoming orders via phone, fax or email in an accurate and timely manner. Provides excellent customer service by educating customers on products, services, and promotions relayed by the Sales & Marketing team. Resolves any customer issues and/or requests. Collaborates with and supports Customer Service and Sales & Marketing departments in regards to order processing and special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Routinely answers incoming or customer calls. Answers questions about the organization and products and provides callers with responses to inquiries regarding address, directions, and other information such as order tracking and shipments, delivery and pickup confirmations, invoice related details. Processes simple and more complex orders through order entry; utilizes quality control by checking and verifying printed orders for accuracy. Monitors orders through entire process including production, shipping, tracking, etc. and provides or acquires status updates as needed via phone call or email to both customers and sales team. Follows up on orders to ensure delivery by specified dates. Prints out batched orders at regular intervals throughout the day. Calls prospective customers and establishes buying cycles, customer needs, and creates a customer-supplier relationship. Makes outbound customer calls to establish a rapport. Sets up new customer cards and notates any special requirements in the customer notes section and documents these notes on orders as needed. Sets up customers on the B2B site as requested and assists with maintenance of site. Checks EDI site for daily orders. Notifies customers of special promotions or new products that are available. Transfers backorders to standard orders and notifies customers as to when the backordered items will become available. Transfers orders to invoices and files them as needed. Maintains wholesale, licensee, and customer price sheets to minimize transfer $0.00 pricing on customer invoices. Updates and maintains customer profile sheets. Generates customer inactivity report and distributes to President and sales reps. Runs weekly analytics from website and forwards to President. Mails update letters to customers for promotions, price increases, etc. using mail merge when necessary. Orders and maintains adequate levels of office supplies and marketing materials as needed. Backup to inventory/purchasing coordinator for item structure maintenance and creation of non-equipment items. Assists with inventory data entry. Prepares and disseminates Welcome Letters to all new customers including route customers. Works closely with Marketing reps and assists with special projects as assigned. Other duties and special projects as assigned. This is a temporary to hire position available immediately through OfficeTeam. For immediate consideration please email your resume to Brandon@OfficeTeam.com.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 1, 2015).
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*Req ID:* 01180-108517
*Functional Role:* Customer Service
*Country:* USA
*State:* FL
*City:* Tampa
*Postal Code:* 33619
*Compensation:* $13.00 to $17.00 per hour
*Requirements:* Qualified candidates for the Order Entry Specialist position should have a High school diploma or higher. This position requires 2+ years of related experience. Proficiency with the Microsoft Office suite is required. Knowledge of EDI and experience using an ERP system is strongly preferred.