Robert Half Technology is currently hiring for a Help Desk Technician on a Contract to full-time basis. Please apply by emailing your updated resume to Ryan.yingling@RHT.com
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 02000-9500316373
*Functional Role:* Help Desk/Tech Support II
*Country:* USA
*State:* MD
*City:* Pasadena
*Postal Code:* 21122
*Compensation:* DOE
*Requirements:* Experience, Competencies, and Education:
* 3-5 years' experience
* In state candidates only
* Industry Certifications (Preferred: A+, Net +, Sec +, etc.)
* Hands-on experience with printers, computers, monitors, laptops, peripherals
* Strong knowledge of Microsoft products
* Strong troubleshooting skills
* Strong understanding of TCP/IP network concepts and network troubleshooting
* Strong verbal and written communication skills (spelling, grammar, etc.)
* Must be able to work proactively and under pressure. Some after hour and weekend work will be required.
* Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands The IT Technician position supports end users to ensure hardware and software applications are performing optimally, allowing company and personnel to operate at peak efficiency. Essential Duties and Responsibilities: To perform this job successfully an individual must be able to perform each essential function satisfactorily:
* Receive, evaluate, prioritize incidents and provide first level support for internal and remote users experiencing hardware, software, networking, and other IT-related issues.
* Query users to collect information about the problem and lead users through basic diagnostic procedures to identify and resolve the issue.
* Accurately record detailed information on all help desk issues and monitor progress of incidents utilizing a helpdesk system.
* Provide assistance in support of all end-user systems including installations, maintenance, email and desktop application configuration, and all other functions pertaining to end-user systems.
* Train and assist users on an as needed basis with software and hardware inquiries.
* Perform day-to-day IT functions including adding users, establish access privileges, configure email accounts, build PCs and laptops, setup Smartphones, install and support printers, and monitor/tune desktop equipment.
* Work in conjunction with the IT staff and management to ensure optimum performance of desktops, laptops, and applications.
* Other duties as assigned