A client of ours has an urgent need for a part time Help Desk technician. This Help Desk technician will be required to work in 4 hour blocks, Mon, Tues, Wed, Friday, with Thursday being the only required 8 hr day. Essential Duties Provide excellent customer service by responding in a timely manner to all requests, keeping all parties up to date on any follow-up, and being available to resolve IT issues. Be able to assess and troubleshoot all customer issues Install, modify and repair computer hardware and software Build and deploy staff laptops Administer Microsoft Active Directory and Exchange email servers Manage in house VOIP office phone system Track and inventory all corporate asses (software licenses, hardware, etc.) Provide input on process improvement with enthusiasm Strategically organize helpdesk request, and work with a sense of urgency for resolve Prioritize tickets for maximum efficiency and effectiveness Communicate openly in a friendly demeanor to all those who request help Travel to San Diego as needed for IT support Be able to provide support over the phone, face to face, and virtually If interested in hearing more about this role, please send resumes to Harry.Orfanos@rht.com Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician Help Desk Technician
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
In 2015, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 1, 2015).
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*Req ID:* 00420-9835032
*Functional Role:* Help Desk/Tech Support II
*Country:* USA
*State:* CA
*City:* San Jose
*Postal Code:* 95113
*Compensation:* $20.00 to $25.00 per hour
*Requirements:* Preferred Skills Excellent customer service skills Solid troubleshooting skills Fundamental understanding of systematically troubleshoot desktop OS, applications and hardware problems Excellent verbal and communication skills Eagerness to learn and passion for technology Strong attention to detail Ability to communicate technical terms to all users in a simple manner Punctual, task and people oriented, organized, and able to multitask Friendly, outgoing and detail oriented Requirements for Eligibility Positive Attitude . Work collaboratively with colleagues; demonstrate initiative and show desire and willingness to improve the company Education: BA/BS in Computer Science, Management Information Systems Licensing / certification: None Experience: 2 years in an IT Support role with various platforms Previous supervision: none Working conditions: ability to lift 50 lbs. Work Time / location: Part-Time, San Jose Core Values 1. Be passionate and determined, creative & open-minded 2. Build open & honest relationships with communication 3. Always go beyond excellent customer service 4. Develop & nurture a passion for excellence 5. Pursue growth, learning, & understanding 6. Leave everyplace better than you found it 7. Act with integrity and accountability 8. Value wisdom, embrace change 9. Seek the truth always 10. Be humble