With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
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*Req ID:* 00320-9500215608
*Functional Role:* Help Desk/Tech Support I
*Country:* USA
*State:* CA
*City:* El Segundo
*Postal Code:* 90245
*Compensation:* $40,000.00 to $45,000.00 per year
*Requirements:*
*Desktop Support Specialist*
Salary: $40,000 - $45,000
**Terms**: Full-time non-exempt
Location: El Segundo
**Industry:** Professional Services
**Benefits:** 100% Health, dental, vision, paid vacation and sick time
**Core Work Hours:** 7:00am – 4:00pm
**For immediate and confidential **consideration please email your resume to Catherine Hamilton at**catherine.hamilton@rht.com** ****
**Job Description**
The role of the Desktop Support Specialist is to provide first line support services to both local and offsite clients with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Responsibilities include fielding, diagnosing, and solving customer requests and issues via the phone and e-mail. Must have strong communication and customer service skills to successfully work with a wide variety of clients to identify, troubleshoot, and resolve problems.
**Primary Responsibilities:**
* Physical movement of computers and desk phones
* Tracking asset assignments using an Assets db (computers, hotspots, printers, etc.)
* Asset audits – verifying location of computer assets and updating the Asset db
* Client employee on-boarding and off-boarding
* Computer swaps, imaging and repairs
* Hotspot and mobile configuration
* Backup tape rotation
* Conference room setup & tear-down for meetings (pc & phone only)
**Secondary Responsibilities:**
* Provide Windows, Mac, and mobile device support
* Perform Tier I and II troubleshooting computer issues received at Help Desk via telephone, email, or voice mail
* Work with ticketing system and troubleshoot software and hardware
* Manage the ticket queue and route tickets accordingly
* Directly resolve or appropriately escalate client employee reported problems/issues (email issues, application requests and perform break/fix or remote installations as needed).
* Access client’s systems remotely to analyze and correct issues
* Ensure prompt, satisfactory resolution of issues
* Identify problem trends and provide recommended solutions or escalate accordingly
**Required Qualifications:**
* 2-4 years’ recent experience with Windows / Mac desktops, laptops, mobile device support experience
* Good technical skills, ability to troubleshoot software, hardware and network connectivity issues
* Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
* Experience working with ticketing systems
* Familiarity with Microsoft Active Directory, Microsoft Office, Microsoft Outlook, and Adobe suite of products; support Lotus Notes email and/or Shoretel phones is a plus
* Associates degree (preferred)
* CompTIA Network+ (preferred)
**Interpersonal Skills:**
* Attention to detail
* Great (not just good) problem solving and troubleshooting skills
* Strong customer service skills including follow-up, verbal and written communication
* Motivated team-oriented individual with a positive attitude
* Ability to communicate technical issues in non-technical terms
* Ability to prioritize and address multiple tasks in a dynamic work environment
**For immediate and confidential **consideration please email your resume to Catherine Hamilton at**catherine.hamilton@rht.com** ****