Robert Half is looking for a Help Desk Tier 1/2 for a great opportunity in Jacksonville, Florida. The primary responsibility of the Help Desk Technician is to ensure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for all company standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of the users in a professional, customer oriented manner. Responsibilities:
* Provide excellent customer service at all times
* Clearly communicate technical solutions in a user-friendly, professional manner
* Diagnosis and resolution for end-users PC hardware/software problems, network or local printer problems, email, internet or local area network access problems
* Resolve User ID and password issues in a quick and efficient manner
* Provide level one and level two support for company hardware and desktop software standards
* Provide support for phone messaging systems, voicemail, fax and mobile phones
* Provide emergency support after normal working hours
* Ensure backups are completed as part of the backup plan support team
* Provide support for company standard video conference equipment
* Work with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applications
* Work on special projects and performs other duties as required
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 01120-9500313840
*Functional Role:* Help Desk/Tech Support II
*Country:* USA
*State:* FL
*City:* Jacksonville
*Postal Code:* 32256
*Compensation:* DOE
*Requirements:* Qualifications:
* Six (6) months to three (3) years' experience in a help desk role
* Six (6) months to three (3) years PC hardware, software and peripheral implementation and support experience
* Bachelor's degree in Computer Science, Business Administration or related fields preferred
* Experience and technology certifications may be substituted for education
* A+ Certification, Network +, Security+, MCSE, etc.
* Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenance
* Experience with data, wireless and voice networks
* Experience supporting mobile phones and other mobile devices and related applications
* Excellent client relations, verbal, written and interpersonal skills
* Skilled in Microsoft:
* Windows desktop operating systems
* Office Professional software
* Email – Exchange/Outlook
* Active Directory
* Ability to identify priorities, and manage multiples tasks at one time If interested, please email your resume to amy.dawkins@rht.com