Currently looking for a Senior Desktop Support Specialist with a passion in technology for our client located in downtown San Francisco! Our client is looking for a candidate that can handle these responsibilities:
* Maintain an environment of 90% Windows and 10% Mac users.
* Provide assistance to users; including user account, workstation, server, print, network, phone, and virtual infrastructure technologies.
* Develop, organize and maintain project build procedure documentation and end-user reference guides in call tracking systems.
* Troubleshoot desktop, application, and server system problems. Complete repairs in a timely and efficient manner insuring minimal recurrence of problem.
* Effectively use remote assistant tools, online knowledge base, vendor support, and other tools as needed and available to diagnose and repair customer issues within target time limits.
* Provide prompt initial response to all assigned service requests/incidents and managing customer expectations.
* Conduct testing of project IT infrastructure to ensure systems are functioning properly. If interested please "apply now" and send your resume to janys.lopez@rht.com. Interviews are starting now.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
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*Req ID:* 00410-195349
*Functional Role:* Desktop Support
*Country:* USA
*State:* CA
*City:* San Francisco
*Postal Code:* 94111
*Compensation:* $33.00 to $40.00 per hour
*Requirements:* o Knowledge and configuration of Windows 7, 8, and Apple OSX, iPhone, and iPad devices. o Basic understanding of network fundamentals and Active Directory. o Proficiency with Microsoft Office Suite tools. o Some remote support required for 150 users and 80 users in house. o Excellent verbal & communication skills. o Initiative and ability to research problems independently; including the identification of root causes. This is an excellent opportunity to work and develop your experience in an enterprise environment. As company system needs are met this role allows for the immediate training and future growth in supporting the latest technology using virtualization, SIP telecom, SAAS design, and mobile products. Support experience and ability to quickly learn Windows 8, Office 2013, Avaya management tools, VMware, and AirWatch MDM is a requirement If interested please "apply now" and send your resume to janys.lopez@rht.com. Interviews are starting now.