Our Client is currently seeking a Sales Support Coordinator. The E-Sales Support Coordinator works closely with the sales team and customers to prepare subscription agreements for new and renewal business for our electronic products accurately and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships. Main Activities and Responsibilities Process new sales in CRM. Prepare subscription agreements and manage customer signature process. Ensure all business is processed by year-end per customer-specific guidelines. Ongoing responsibility for the validation of the process for processing active renewals and new business. Analyze usage reports for upsell of other electronic products. Assist sales people with materials and collateral for their sales calls. Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed. Process and complete active renewals for assigned sales team in line with year-end target. Maintain data quality at or greater than 99.5% for agreement details in CRM. Communicate with customers regarding details of their license agreements, product details, quotes, etc. Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution. Liaise with electronic helpdesk on any access and entitlements issues. Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties. Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement. Utilize call tracking system for customer interactions. Qualifications: 3-4 yrs experience in customer service/account management role in a B2B environment. Intermediate skill level in Microsoft Excel. Experience in working with service agreements and/or sales contracts. Direct contact experience including client meetings, e-mail and telephone communications. Bachelors degree in Business Administration or similar. Knowledge or experience with Siebel or other CRM based order management systems is considered a plus. -Candidates need to have Sales experience/environment. Candidates need to have a background that shows that they have worked, knowledgeable, and comfortable in sales environment and working with multiple systems. Need to be able to think on their feet. -Required: Intermediate Excel skills (formulas, pivot tables, vlookups), CRM systems (Siebel, Oracle, or other CRM based) If interested, please send your resume directly to: abigail.thomas@roberthalf.com
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*Req ID:* 02940-157911
*Functional Role:* General Office
*Country:* USA
*State:* NY
*City:* NEW YORK
*Postal Code:* 10010-1710
*Compensation:* DOE
*Requirements:* Qualifications: 3-4 yrs experience in customer service/account management role in a B2B environment. Intermediate skill level in Microsoft Excel. Experience in working with service agreements and/or sales contracts. Direct contact experience including client meetings, e-mail and telephone communications. Bachelors degree in Business Administration or similar. Knowledge or experience with Siebel or other CRM based order management systems is considered a plus. -Candidates need to have Sales experience/environment. Candidates need to have a background that shows that they have worked, knowledgeable, and comfortable in sales environment and working with multiple systems. Need to be able to think on their feet. -Required: Intermediate Excel skills (formulas, pivot tables, vlookups), CRM systems (Siebel, Oracle, or other CRM based)