Robert Half Technology is looking to fill a Desktop Support Specialist for our client, located in Wilmington, DE. The Desktop Support Specialist will provide quality desktop support to all departments, including satellite offices. The ideal candidate hired for this position must be a dependable and diligent Information Technology professional with a high level skill set to support our end-user environment. They must be able to work independently, and be able to handle multiple projects in dynamic environment. ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide quality desktop support to all departments
* Support end-user network connectivity including application, intranet and internet connectivity
* Support wireless devices (Smartphones)
* PC moves and changes, data and profile migrations
* Utilize trouble ticketing system to create, track and resolve end-user support issues
* Work with systems administrators to support end-user connectivity to server and network infrastructure
* Work with application development staff to support end-user access to corporate applications
* Participate in an on-call rotation to support production environment
* End user training on new hardware and software
* Upgrading Microsoft operating systems
* Familiarization with Active Directory usage and configuration
* Network printer installations and troubleshooting
* Troubleshoot user account logon issues
* Ability to provide clear and simple explanations and work closely with users to develop solutions to their computer issues
* Assist network support team with all releases following completion of enterprise project work
* Technology support for daily meetings, some including executive personnel NECESSARY QUALIFICATIONS;
* Education and/or Experience: Bachelors or Associate degree in computer science, or related experience and/or training; or equivalent combination of education and experience
* Minimum 2 years of experience working on a helpdesk or in a desktop support capacity supporting desktop applications, hardware and peripherals. Current certifications preferred
* Advanced experience in Microsoft Windows 7/10, MAC OS, and Office 2010/2016
* Typical end-user hardware including laptops / desktops and peripherals
* Working familiarity with Active Directory, Microsoft Exchange, SQL server, Citrix and RSA
* Communication skills: strong presentation, communication, and facilitation skills (oral and written)
* Ability to work effectively with clients and team members (including senior team members) in high pressure situations
* Must have the ability to work in the US without immigration sponsorship For immediate consideration, please send all updated resume to Sr. Recruiter, Jessica Greene at Jessica.Greene@RHT.com.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 03720-0008898811
*Functional Role:* Desktop Support
*Country:* USA
*State:* DE
*City:* Wilmington
*Postal Code:* 00000
*Compensation:* $15.84 to $18.34 per hour
*Requirements:* Apple Macintosh, PC Desktop - Workstation, Printers, PC Skills, LAN - Local Area Network, Internet, Active Directory