Help Desk Job Summary: Highly experienced and professional Technical Network/Analyst for Technical Help Desk Department. This is a high paced environment that requires a high level of remote support experience as well as strong computer/networking knowledge. Core Responsibilities: - Administers end-user support utilizing remote desktop or alternate remote tools primarily on Microsoft Windows-based PC s. - Handle all calls related to Microsoft Exchange 2010, 2013 and possibly 2016 - Investigates user problems and identifies the source; determines possible solutions; tests and implements solutions. - Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment. - Performs and/or oversees software and application installation and upgrades. - Configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. - Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties. - Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems. - Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. - Assists personnel of other departments as a computer resource. - Provides computer orientation to new and existing company staff. For best results, email me directly at john.iusi@rht.com
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
*Req ID:* 01020-9904127
*Functional Role:* Help Desk/Tech Support I
*Country:* USA
*State:* FL
*City:* Miami
*Postal Code:* 33126
*Compensation:* $16.00 to $20.00 per hour
*Requirements:* Required Skills: Extensive experience with Microsoft Exchange administration and troubleshooting 2+ years experience in supporting and provisioning LAN/WAN equipment including firewalls, switches and routers as well as programming and configuring such devices as needed Experience with credit card processing and equipment as well as POS (Point-Of-Sales) devices and remote support applications, i.e,. Team Viewer, dameware, PCAnywhere, Remote Desktop, SSH and SFTP are a plus Candidate must be able to provide clear, over the phone instructions while possessing strong organizational skills and teamwork