Eligible and interested candidates please forward your resume to Terence.greaven@rht.com or call 214 468 9191 x41154. Position Summary: A "Universal Agent" IT service position that incorporates Tier I and Tier II incident and problem resolution, Service Desk phone and ticket queue coverage, direct desktop support and configuration, software user support, AV conferencing support, onsite Trial Tech support. Responsibilities:
* Resolve user issues with our software suite. To include: Windows 7/10, Office 2010/16, Lync/SfB, iManage DeskSite 9, and myriad legal applications
* Direct support to all hardware devices. To include: Desktops/Laptops, tablets, smartphones, HP printers, VoIP phones, and audio/visual equipment
* Resolve firmwide user issues via remote access support and local desk-side service
* Troubleshoot basic local network issues under direction of IT Infrastructure Team
* Serve as SME for at least one application or process as directed by Manager – IT Services
* Perform general technical support tasks and projects as assigned by Manager – IT Services
* Customer Service acumen above and beyond the norm
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
*Req ID:* 04380-9500124237
*Functional Role:* Help Desk/Tech Support III
*Country:* USA
*State:* TX
*City:* Dallas
*Postal Code:* 75204
*Compensation:* $50,000.00 to $60,000.00 per year
*Requirements:* Position Requirements:
* Demonstrated proficiency with current Win OS and Office suite
* Demonstrated proficiency with computer hardware and peripherals
* Knowledge of basic networking principles and Active Directory concepts
* Strong communication skills, team player mentality, and pleasant demeanor always
* Exemplary customer service skills in a demanding and potentially stressful environment
* Strong organizational and time management skills. Accountable, motivated, self-reliant
* Proven ability to translate technical jargon and concepts to non-technical users
* Must be able to work some "on-call" shifts on a semi-regular basis. To include weekday evenings and weekend days, and some air travel to trial sites Education and Experience:
* High school diploma plus a minimum of 4 years of combined experience in a technical support role (combination to consist of education, training, experience and certifications)
* Working knowledge of DMS. iManage DeskSite preferred
* Working knowledge of imaging and desktop deployment. SCCM preferred
* Working knowledge of desktop remote assistance. Lync/SfB/Webex preferred
* Working knowledge of ticket tracking software. SCSM/Cireson preferred
* Experience working in a law firm or the legal environment. Multi-location preferred
* A+ and MCP certifications preferred Working Conditions:
* Professional working environment
* State-of-the-art technology
* Close-knit IT team of over 20, however local office may have 1-2 IT associates
* Business-casual attire
* Core working hours – Monday-Friday: 8:00am – 5:00 pm
* Some overtime, on-call, and travel will be expected Eligible and interested candidates please forward your resume to Terence.greaven@rht.com or call 214 468 9191 x41154.