Robert Half Technology is seeking mid to entry-level help desk support on behalf of our client, a growing IT services provider in Omaha, NE. If you are looking for an exciting new opportunity please send your updated resume to megan.houck@rht.com Primary Help Desk Job Functions: Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests and resolve / route to resolver groups Provide troubleshooting and technical support via phone, web based tools and email to remote users and resolve maximum issue at first level Remote installation of operating system and applications on windows PC systems Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot end users issues remotely over phone or by remote login to users systems and fulfil requests through standard operating procedures Ability to diagnose common hardware related issues remotely Escalate complex issues to defined resolver groups and follow to closure Provide regular update to the user on open issues Carry out troubleshooting/ OS and Application installations through remote management tools
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
In 2015, our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies." (March 1, 2015).
Apply for this job now or contact our branch office at 1.800.793.5533 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
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*Req ID:* 01503-9750167
*Functional Role:* Help Desk/Tech Support I
*Country:* USA
*State:* NE
*City:* Omaha
*Postal Code:* 68101
*Compensation:* DOE
*Requirements:* Help Desk Desired Skill Sets: Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, Microsoft Office, Word, Excel, and PowerPoint) Must have worked in a large corporate enterprise networked IT environment in an IT support role Understanding of Active Directory based user management activities (User profile setup, File and Folder Permissions, Account and password management) Understanding of standard network connected printers and peripherals installations, common troubleshooting, providing access to network peripherals etc Basic Understanding of remote software deployment tools like Microsoft SCCM/SMS, Altiris etc Good understanding of service desk ticketing system (Remedy, Service Now etc) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Softwares Basic understanding on Mac OS Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Innovative thinker who is positive, proactive, and readily embraces change. Must have prior experience in managing service desk support and knowledge of an industry leading service desk management tool/Ticketing systems Experience: 1 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment providing L1/L2 support