Retently.com

Social media is changing our culture drastically. It’s easier to share information, publish ideas, and create a “personal brand.” As we do so, our lives become increasingly more public. Business has felt its impact too. Social media has introduced new...

What is NPS? Net Promoter Score, or NPS, is a metric created by Fred Reichheld, and has been increasingly embraced by organizations seeking an efficient, effective way to measure and monitor customer loyalty, and how that impacts overall growth. NPS...

SAP, a global enterprise software solutions provider, released on Tuesday, July 26, 2016, the results of its inaugural SAP Digital Experience Report, which revealed that “only half of consumers in the Philippines (54%) are delighted with the digital...

Executive compensation at publicly traded companies is a tricky subject. Corporate bigwigs want to be paid well, but they also don’t want to show up above the fold on page C1 of the Wall Street Journal. Meanwhile, compensation committees have to manage...

NPS is a valuable customer experience tool, and companies everywhere are using it to improve their experience and boost revenue. But there are many misconceptions and misuses of NPS, and this piece will address those, in addition to showing you how...