Sample Template Example of Excellent Resume / CV Format with Career Objective, Job Profile & Work Experience for A MBA Professional With 1o+ Years Experience & Experienced in Word / Doc / Pdf Free Download
Moshe Aston
Mobile: 0091 9823166743 E-Mail: mosheaston@gmail.com Add: Aston Villa, A-6 Venkatesh Flora CHS, Mundhwa Pune 411036, India.
To seek an energizing position in a reputed business organization and utilize my versatile experience by leading professionals to deliver turnkey services to clients
PROFESSIONAL SYNOPSIS & AREAS OF EXPERTISE
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A result oriented professional with6 years of insightful experience in BPO Operations & Organizational Development,
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10 Years experience in Sales and Marketing in verticals of Telecom, Retail, Education and Event Management
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Result oriented record of managing operations with focus on bottom line profitability by effective and efficient utilization of resources
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Efficient and Effective trainer in soft skills and has received brilliant feedback and client testimony for the same
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An effective communicator with excellent interpersonal & relationship management skills coupled with organizational abilities
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A proactive and strategic planner with expertise in generating revenue with proven ability to achieve targets
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Handled cross cultural teams across geographies in UK, North India and West India
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Budget and Cost Control along with maintaining P&L’s of my accounts
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Proactive relationship management with clients, vendors and other departments
ORGANISATIONAL EXPERIENCE
Aston Knowledge Council From Dec 2011
Head Business Coach
Conceptualized and Developed my own entrepreneurial venture
Designed innovative training methodologies and content
Approached manufacturing companies and presented management solutions
Conducted training need analysis based on surveys and one on ones
Analyzed role perceptions vs. role realities
Interviewed department heads to understand their expectations
Assembled a team of free lance trainers for the trainer pool
Thoroughly planned each session with time and motion study and interactive exercises
Conducted various soft skill trainings with audio visual tools for mid and senior management staff
Documented feedback and scored the session and analyzed the areas of improvement
Enabled improvements in business presentations for International Trade Department at Bharat Forge
Received rich appreciation and felicitation at Kalyani Centre for Technology & Innovation
Assisted the HR departments in re-designing the induction modules to ensure more interaction and energy
Authored a management text book titled “Human Skill Development” for Indian Knowledge
Currently writing a book of sales management
Verve Global Services, Pune From October 2010 to Nov 2011
AVP – Operations Management
Developed new BPO business and transitioned outbound calling projects
Maintained P&L for all accounts and took necessary actions to retain accounts in positive health
Trained and implemented a culture of 5 why’s and DMAIC
Re-engineered WFM and forecasted, budgeted and scheduled time attendance and planning for the unit
Designed, developed and implemented, management and leadership development programs across the organization and transformed Verve Workshops into a SBU
Exceeded sales targets for client acquisition for Verve workshops SBU
Lead the manpower planning with effective vendor management and negotiation tactics, collating market intelligence with key focus on quality
Developed a unique metric of prospect temperature achieved to boost sales
Designed motivating incentive structures for the BPO staff
Cross trained associates to reduce bench thus contributing positively towards Service Level
Developed UK business for BPO and lead client interactions and process transition
Designed the process statement of work and user friendly MIS templates
Assisting the KPO business development team and fixed meetings in UK and Germany
Personally delivering power talks and workshops at time when trainers were unavailable
Conducting “Step-Up” workshops twice a week in Team Building and Motivation
Designing financial projections, commission structures and budgets
Liaised with high net worth clients for training programs
Designed and initiated Online advertising strategies for the company
Coached the KPO and RPO managers and TL’s on Dale Carnegie and Jack Welch’s leadership styles
Assisted the Pharma KPO management by designing a powerful tele-sales script with client approval
Responsible for management reporting – MIS reports, Early warning signal reports, Training needs identification reports and Handled resource allocation according to the forecasted volume
Responsible for monthly one on ones, Yearly Performance appraisal and retention of the resources. Planning various contests and responsible for employee Rewards and Recognition
Oceans Connect India, Pune (BPO) Aug 2007 to October 2010
Operations Manager
Joined as Outbound Operations Head and directly reported to the Global Head of Operations
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Turned around a sinking telecom sales process by re-engineering process and skills. Lead projects on mobile and broadband sales for Orange, O2, T-mobile and Network 3
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Visited UK and spent time at a new telecom client office to understand the client processes which helped in project migration. Understood the business of reselling BT lines and accordingly designed a training module
Conceptualized and implemented the ISIS (I sense I serve) customer experience quality monitoring metric and trainings which resulted in a 15% improvement in C-Sat scores
Devised and Piloted the Oceans Connect Business Development Outbound team. The work scope included data collection and cold calls to UK businesses with and introduction of Oceans Connects services
Devised innovative lean real time MIS management to ensure minimum Leads to Sales ratio
With inputs from the MD, designed and incubated the Oceans Premier League competition within outbound operation. Post its success it was institutionalized across the organization
Laid a confident platform for the company to increase the number of Outbound Sales Processes at both centers in UK and India and doubled revenue of existing customer service projects
Improved Call Centre targets & Doubled sales productivity in the first quarter of joining this motivated the client to add 20 more FTE’s to the process
Personally trained TL’s and AM’s on Interviewing and selecting advisors
Enhanced revenue by cross skilling advisors on multiple processes and devised and implemented ‘Downtime Policy’ to close loop revenue leakage situations and process abuse
Transitioned and managed 10 outbound projects with 3 B2B projects, 2 telecom projects & 5 retail sales projects
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Closed communication bottlenecks between the clients and the floor staff by ensuring daily and weekly reviews with the clients and organized client visits and prepared dashboards for client and management review.
Initiated and rolled out the Performance Enhancement Plan for teams across the organization
Developed the Sales and ISIS Module training to develop “customer first” & Customer EMPATHY attitude and inducted existing and new executives
Assisted business development and visited the UK and presented a sales plan to a new client and later migrated the sales process to Pune from Liverpool
Designed and delivered training on soft skills, rebuttals and customer identification to reduce the sales cancellation percentage
Deployed a retention strategy with projects towards building passion at work and Rolled out a mentor mentee program called as PAL (Personal Assistance and Learning)
Additional Responsibility -Organizational Development Head
Accepted the leadership of the concept project designed by the then Global Head of HR
Heading the Organizational Development function globally for the company reporting to the COO (UK)
Designed and deployed creative strategies to incubate and institutionalize leadership development
Redesigned the induction module and made it more motivating for new joiners
Conceptualized and designed an internal L&D portal (Oceans Connect University)
Developed and uploaded training content for OCU
Planned and published quarterly training calendar
Documented ISO and ISMS registers and files and conducted internal audits
Regularly conducted one-on-one feedback sessions with leaders and managers and mapped progress
In charge of all motivational activities such as off-site and on-site events
Visited the UK offices and collaborated with the team there to bridge the culture gap and calibrate expectations. Conducted sales training for the UK outbound team.
Solely responsible for all Sales, Customer Experience and Self-Development training
Coordinating with the internal training department and with external training agencies for deployment of many developmental modules
Designed and deployed creative inputs on R&R and ‘fun at work’ initiatives as a result of which there was a 30% decrease in employee attrition in 1st quarter of joining
Idea Cellular Ltd., Pune (Telecommunications) Nov 2005 – Aug 2007
Corporate Relationship Manager
Servicing high net-worth corporate accounts in Pune and rest of Maharashtra and Goa
Conducted loyalty events/service camps and apply creative ideas for customer delight
Churned major accounts from competition by persistently coordinating and proposing value adds
Supported the sales department with hot leads and generated the highest no leads in the team
Retained major accounts like Finolex Cables and Daimler Chrysler by providing them proactive solutions
Coordinated with sales executives and guided them with corporate sales as a result of which I was assigned bigger accounts
Pitched value added services and passed sales orders to the sales team
Designed new schemes and offers to companies to stay ahead of competitors
Proactively moved high revenue to newer CUG plans to thrash competitor proposals
Maintained customer churn to less than 1%
SAE India, Mumbai (Audio Education) July 2004 – November 2005
Area Head (Maharashtra & Goa) – Business Development
Marketing and Brand awareness activities for SAE Maharashtra and Goa
Conducted various Audio Visual workshops and seminars in top colleges of Pune and Mumbai
Conducted brand awareness activities - Info – desks, Workshops, Road shows, Seminars, Postering activities
Made a special presentation at Nanded, Latur and Goa University
Counseled students and their parents on Media education with SAE
Achieved revenue targets for west India and enrolled 2 batches for the course
AG Acoustics, Pune (Audio Hardware)
Marketing In charge Feb 2000 – June 2001 & Post MBA – June 2003 - June 2004
Marketing and Sales in charge for the company office in Pune
Increased sales and expanded dealerships in a short spans through exhibitions
Actively involved in and supervising installations and getting one on one feedback
Was one of the well Known Home theatre Demo centers in Pune
Participated in 3 AV Expos and managed the Company Stalls
Event Pune, India Marketing Manager March 1999 – January 2000
Solar Fashions, India Store Manager May 1997 – December 1998
Academic Contribution
Successfully Completed Summer Internship for 93.9 FM Radio Mirchi (ENIL), Pune. Thesis entitled “Prospect Identification and Marketing Media Strategies for Private F.M.”
Selected as Faculty for Business Communication and Principles of Management at SSIMS (Sri Sri Institute of Management Studies Goa)
Conducted guest lectures at Amity Business School and received warm appreciations from students and faculties
Guiding young adults on leadership and development on facebook portal Guru Moshe Gyaan.
Authored a management text book on the subject “ Human Skill management”
Certified reviewer for various management textbooks
Delivered a workshop of self motivation at VIT college pune
Also taught Diploma in Business Management students for 2 years at Neville Wadia Institute of Mgmt Studies and Research, University of Pune, India (NWIMSR)
TRAININGS ATTENDED
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Leadership & Motivation
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Sales Management
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DMAIC
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Lean Training
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Presentation Skills
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Effective Coaching Skills
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Interviewing Skills
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Developing Self Excellence
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Negotiation Skills
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Train the trainer
ACADEME
Masters in Business Administration – Marketing Management
University of Pune, India
Bachelor of Arts specialization in Economics
University of Pune, India
PERSONAL DOSSIER
Date of Birth : 26th May 1979
Linguistics : English, Hindi and Marathi
Marital Status : Married
EXTRA CURRICULAR
Cadet Captain - 3 Mah Naval Unit, National Cadet Corps Nowrosjee Wadia College
Attended various N.C.C. camps and won gold medals in Ship modeling, Marching & Rifle shooting competitions
Awarded as Best Cadet during Naval camps
Passed ‘A’ and ‘B’ certificate examination conducted by the Ministry of Defense, Government of India
Attained first degree Reiki and attended various courses organized by the Art Of Living Foundation
Conducted a project for Management development at Sri Sri Ayurveda (Art of Living) and other activities with guidance from His Holliness Shri Shri Ravishankar Ji
Active member of VOBA (St Vincent’s Old Boys Association)
Visited UK & Israel
Was awarded the male Icon at Oceans Connect Oscars event
Won silver Medal in Pune Pool championship 1999
Awarded the male Icon at Oceans Connect Oscars
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