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Shohan Choudhary
(M K Road / Rampoor / Nainital ( Uttrakhand ))
Contact: - +91-9876543210
E-Mail: shohan@gmail.com
I have Strong desire to pursue my career in a well-established Industry. Having 4. 5 years experience look forward for an organization that could help in exploring my skills in the industry. I am looking for an opportunity that would bring out the best of my potential.
BRIEF OVERVIEW
4.4 years of experience in customer service industry.
Admin & Operational work.
Experience in resolving customer’s non-technical queries & issues.
Proficient in understanding human & business needs.
Counseling
PROFESSIONAL QUALIFICATION
Diploma in Aviation ,Hospitality & Tourism Management.
EDUCATIONAL QUALIFICATION
Pursuing M B A from I I PM through Distance Learning Program
M.Com from Kumaun University ( Nainital)
B.COM from Kumaun University( Nainital)
XII from Uttrakhand Board .
X from Allahabad Board U.P .
WORK EXPERIENCE
JOB PROFILE:
Organization: Tarika’s Jungal Park ( Tarika’s Group of Hospitalities )
Designation : Asst. Manager ( H R )
Duration : October, 2010 to till date
Scenario: Working for Tarika’s Jungal Park( A Unit of Tarika’s Group of Hospitalities) which is a Luxury Resort in Corbett National Park my Work profile is to provide customer support for Indian and foreigner customers through direct interact them.
Job Responsibilities:
To support all HR Activities in unit as a Unit Asst. H R
Responsible for all staff Hiring , Training Process , Accommodation.
Public Relation and Event organization .
To Maintain and follow up with all the Insurance related Documents.
To Co-ordinate with Co-corporate office .
To work in the areas of Training and Development coaching and evaluation.
Develop and maintain appropriate Staff Record for the smooth handling and management.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
To work in the areas of sales promotion of Unit through various efforts.
Employee welfare.
To support all HR Activities in unit as a Unit Asst. H R
Issue certificates to deserving candidates their achievements of organizational goals.
Responsible to develop of Agreement and Contracts to meet unit requirement.
Responsible to Report and Co-ordinate with General Manager and Director.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Briefing to Staff for every Operational work on daily basic
Organize Induction &Training Classes to new employees.
Organization: I I JT INSTITUTE OF FINENCE AND ACCOUNTING
RAMNAGAR (NTL) 2009 DEC TO 9 OCT. 2010.
Institute of finance ,account ,sales and retail marketing
DEGISNATION ; INSTITUTE INCHARGE
JOB PROFILE:
Worked as counselor cum Institute In charge .
Looked after all relevant responsibilities in order to support operational activities.
Worked as a faculty of personality development.
Also looked after the work of counselor.
Worked as a sales promoter and for Admissions in various courses .
Public relation.
Event organization.. Like seminars, Meetings etc.
To looked after all the relevant activities in the Institution.
JOB PROFILE:
Organization : Intelenet B P O
( A Leading National & International B. P. O with a huge process like Vodafone , Reliance etc )
Designation : Industrial Trainee & In-flight Attendant
Duration : February 2008 to September 2009
Scenario: Worked with Intelenet B P O as a Customer Care Executive .
Job Responsibilities:
Receive Call of Customer from participants with various regards
Solved various quires related to various type of customer services general queries.
Understanding human needs & suggests products according to customer’s needs. Giving information about latest technology & products. Making our customers more comfortable while on using services
Understanding business needs. Doing up selling & generating revenue for business through the best services .
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Provide quality customer service to each and every customer
Communicate clearly and effectively with participants.
Recognizing and managing assertive customer need.
Promote Teamwork..
KEY STRENGTHS
Have the aptitude to work in a challenging 24x7 environment.
Self-motivated and desirable to work in a Team environment.
Problem solving skills with ability to operate proactively and manage crisis situation.
Having problem analytical skills.
HOBBIES AND INTERESTS
Listening to music
Travelling
PERSONAL DETAILS
Date of Birth : 016/06/1988
Father’s Name : Mr. Akash kumar
Nationality : Indian
Religion : Hindu
Sex : Male
Marital status : Unmarried
Languages Known : English / & Hindi / Basic French
Date:
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