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Veenita Jogi
Contact No. (+91) 9876543210
Email : jogi_veenita@rediffmail.com
Career Summary
A Highly skilled and self motivated Manager with 10 years experience in Client Relationship, Customer Service, Sales & Distribution and Business Analysis. Extensive knowledge for Operation Management, Customer Retention and Project execution.
SKILLS
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Sales & Distribution
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Sales Promotion
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Account Management
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Web Marketing
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Strategies and Solution Development
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Customer Services
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Customer Retention
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Operation Management
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Business Analysis
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Dispute Resolution & Collection
WORK EXPERIENCE
Uninor (A Telenor Group, Norway) Jun’ 11 – Current
Deputy Manager - Sales & Distribution
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Execute and Monitor internal Schemes & Competition for Trade Marketing and Improve Trade Engagement.
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Pre Schemes working considering Trade Feedback, Sales Compatibilities, Competitors Schemes, Objective, Sales Quality and Budget
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Identifying weak areas and Highlight actionable inputs to Sales Head and Management Team
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Work closely with Distribution Head to design and strategies Distribution explanation Plans, Distribution Quality, Distribution Team Communication and etc.
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Working on the Sales project i.e. New Town launch, Cluster Strategies, Micro Level profitability.
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Identifying business opportunities through analysis and operational in-depth diagnostic.
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Prepare monthly review presentations and highlight the growth & de-growth on KPIs. Identifying business opportunities through analysis and operational in-depth diagnostic.
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Lead MIS team and Ensure timely publish scorecards & daily reports.
Panamax InfoTech Ltd. Sep ’07 to Jun ’11
Asst. Manager - Client Relationship & Analysis
Responsibilities for Client Relationship Responsibilities
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Lead generation by using Forums, Magazines and Seminars
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Work closely with prospect leads to convert them in Client.
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Handle the tasks of identifying product requirements by contacting potential clients
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Implement practices and metrics to improve operational efficiencies.
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Ensure to timely notification to vendors & customers for Billing disputes
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Satisfying Customer & Vendors by providing all required support for billing issues
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Maintain strong relationship with internal teams to ensure delivery, operational support and resolve Disputes
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Ensure timely collection for disputed amount from Customers.
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Coordinate with vendors and work closely to identify the cause of error and resolve it
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With the strong bonding of Accounts, Sales & Technical teams resolve Customers queries related to Routes, Billing, Quality and etc.
Responsibilities for Business Analysis
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To analyze on cost management and implement new network changes.
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Pre-Sales activities and Web Promotional activities to generate enquiries from across the globe
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Need to negotiate Costs, Contracts with telecom carriers for voice traffic.
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Analyze report to promote solutions and appropriate products to the existing and new Customers.
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Analyze product pricing for buying & selling VoIP minutes/capacities, Gross margin for existing products and design products
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Compared more than 800 competitor’s rates & quality of VoIP routes prior to product launches to maintain competitive rates for new products to attract customers
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Worked closely with Regional Sales Director to Modify in Products & Services
Aegis BPO Services Ltd. (An ESSAR Enterprise) Nov ’06 to Sep ‘07
MIS & NPPI Executive
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Maintain Agent Performance Reports, Incentive Structure and Incomplete Service Request on Daily & Monthly basis.
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Audit the SRs of every circle on every day. SR Tracking and Analysis to assure SLA.
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Dashboard for Entire West Zone (Gujarat, Madhya Pradesh & Rajasthan) Service Call Centre, Dealer Helpline and Prospect Helpline.
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Agent ACD & Half Hourly Report for Gujarat, Madhya Pradesh & Rajasthan.
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Presentation of TL and TM for Target Review with Targets and Achievement.
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TL & TM Performance Report for Talk Time, Invalid Wrap up, SR, Login Hrs wise.
Bharti - Airtel Ltd. Apr ’05 to Nov ‘06
Sr. Executive - Customer Retentions
SMS Coordination Profile Jan 06 to Nov 06
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Communicate each and every Promo, Scheme and New Product launch.
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Monitoring of the Privacy Policy module.
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Maintained Daily and Monthly MIS.
Customer Retention Team Management Profile Apr 05 to Jan 06
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Leading the Retention Field Executives and 4 Agencies, 22 ARCs for Voluntary churn.
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Co-ordinate with the entire SDC of Saurashtra-Kutch region.
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Configure the all FOC plan as per Retention purpose on Order Management.
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Allocation of The cases to All the Agencies as per Bill cycle.
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Preparing Daily MIS for the Collection under the categories of 0-30 chase & corporate.
Tata Teleservices Ltd. Jul ’03 to Apr ‘05
Customer Retention
Customer Retention Coordinator March 04 to April 05
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Retain customers from the allocation provided by Circle Office for Involuntary Churn.
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Take daily activity report from the field executives.
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Resolving query about billing related, given the adjustment, waiver to the customer for retain the customer.
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Visit in voluntary cases, the customer in voluntary cases are those who was cancel his connection with the organization.
Field Engineer Profile July 03 to March 04
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Installation & Repairing of FWT and PTB.
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Repairing of PTB Machine and all Kind of accessories of PTB.
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Educate customers for Operating and Maintaining FWT & PTB.
NOTABLE ACHIEVEMENTS
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Awarded for “Made a difference” by Uninor for Q3 of 2012
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Awarded for “Blue Knight of The Month” by Uninor
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Was appreciated by Bankai Group (Panamax InfoTech Ltd) with “Certificate of Dedication”
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Was awarded for “Star Performer of the Month” at Aegis BPO Ltd. (An ESSAR Enterprise)
EDUCATION
MBA – Master Programme in Marketing Management & E-Commerce Mar, 2010
NEM (National Education Management)
DBA – Diploma in Business Administration & Marketing Management Mar, 2008
NEM (National Education Management)
IT & ESM – Information Tech. & Electronic Syst. Maintenance Jul, 2003
ITI (Industrial Training Institute)
PERSONAL DETAILS
Address : 17, Simandhar Triangle, B/h. Nanda Bunglow,
anata Nagar Road, Ghatlodia,
Ahmedabad - 61.
Date of Birth : 4th April 1988
Mother Tongue : Gujarati
Marital Status : Married
Languages Known : English, Hindi, and Gujarati
Veenita Jogi
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