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Richa V. Bhale
Plot no 24, A-5 City center
CIDCO M-4
Aurangabad - 431017
Tel : 9372046915/ 9225520381
Email : richa@rediffmail.com
Date of Birth: - 03 Nov. 1981
Objective
Assignment in International/National BPO with a growth oriented organization
Total Years of Experience : More than 3 years
Current Location : Pune
Location Preference : Aurangabad / Pune / Mumbai
Educational Qualification:
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S.S.C. from Maharashtra Board 1997
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H.S.C. from Maharashtra Board 1999
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B.Sc (Comp) from Dr. B. A. M. University Aurangabad 2002
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M.Sc.(Comp) from Dr. B. A. M. University Aurangabad 2005
Computer Knowledge:MS-Office, C, C++, V.B(6.0), Oracle(8i), DOS etc.
Additional Hands on Experience:
Having good command in using CRM .
Summary of Skills and Experience:
Significant experience in Customer Support Services as working for TATA Indicom VSNL (Tech Process) Broadband. Previously was working with Reliance India Mobile in Web world express at aurangabad started there as telecaller but was handling administration as well as back office like report maintenance well. Well versed in Official Works etc, Excellent communication skill, presentation and relationship handling. Added to this more than 1 year Exp in Administration.
Work Experience : -
27 Mar 2006 – Till date WIPRO BPO
Customer Support Exe (United Airlines Process)
Job Profile: -
Training is going on for United Airlines Process.
Jan 2005 – Mar 2006
Technical Exe Customer Service
Job Profile: -
Working in TATA Indicom VSNL Broadband name as E2E Serwizsol as CCE Duration: - 12 Months
Oct 2003 - Nov 2004
Reliance India Mobile (Web World Express)
Customer Care Exe/ Telecaller / Administration
Job Profile: -
Started as Telecaller was doing telecalling for sales as well billing collection also as well as front office activities like handling walk in customer handling their queries, requests as well as complaints . following up for new sales , retaining and avoiding cancellation ,
Feb 2003 – Sept 2004
Administrator (NVM Services )
Job Profile: -
Started as Computer Operator but within 1 and half month got promoted as Administrator and was handling a team 20 people which was an outsourcing firm of data conversion from PDF files to Word files worked as there for 9 months after that the project was over.
Strengths: -
Outstanding People Management Skills reflected in lowest team attrition rate within the Process Focus on Retention of Human Capital with high levels of soft skills, empathy and understanding. Ability to constantly learn and improve. Loyalty and Stability. A highly effective communicator and writer able to communicate complex ideas clearly and concisely; skilled in synthesizing and editing information to achieve overall objectives. Excellent Presentation Skill, Self motivated with high levels of soft skills, empathy and understanding
Linguistic ability: - Marathi , Hindi , English
Yours Faithfully
(Ms. R. V. Bhale)
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