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RAMNATH SHANBHAG
E1-6, C-10, Sector-2, Phase-II, Adarsh Apartment, Near Rajiv Gandhi Flyover, Nerul (W), Navi Mumbai 400706
Contact: 9819462727; Email: ramnath_sh@rediffmail.com, shramnath@hotmail.com
Service Delivery ~ Project Management ~ Process Transition & Migration
Offering 14 yearsof pioneering success with technical & managerial expertise for global clients in delivering optimal results and business value across high-growth environments
EXECUTIVE SUMMARY
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Technically sophisticated and business savvy IT management professional with continued career progression & documented history of bridging technical and managerial acumen in turning around of information technology coupled with insightful exposure to Software Development, Customer Support, IT Delivery & Operations, Process Management & Optimization, Transition, Transformation & Migration, Continuous Improvement, Lean Implementation, Reporting & Communication, Strategic Management.
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Highly skilled in providing end-to-end Customer Service Delivery Solutions using ITIL methodology, along with strong capabilities in implementing the service delivery process covering capacity management, service level management, information security management, release process, resolution process, relationship process, control process as well as maintaining quality, productivity and KPI’s related to SLA.
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Strong people management skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resource as well as ensure skill upgrade, competence management, career planning, mentoring of the team members and behavioural aspects of the team
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An assertive manager and a key decision maker with well-honed skill set in collaborating with cross-functional teams and deploying technology to build successful solutions; capable of leading and managing multi-sited project teams while ensuring judicious resource allocation and utilization
Technical Proficiencies:
Hardware
HP Servers (HP PA & IA superdomes, hp 9000 L-class, A class, RX & RP series etc) ~ HP C-class Blade servers ~ IBM PSeries ~ EVA4k ~ EVA5k ~ Hitachi ASM 500
Software
HPUX 11.11/11.23/11.31 ~ Red Hat Linux4 ~ ORACLE ~ SQL*PLUS ~ PL/SQL 2.2 ~ DEC-RDB (Ver. 6.1) ~ MS-SQL
Tools
Remedy ~ Peregrine Service Center ~ Maestro ~ VERITAS Net backup ~ Ignite ~ Micromuse Netcool/Omnibus ~ Omnibackup ~ WhatsUpGold ~ Big Brother
Methods
ITIL ~ Lean Technology
Key Achievement:
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Successfully implemented lean management for better performance and wastage removal.
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Migrated Big Brother monitoring to Micromuse Netcool/ISM.
CAREER GLIMPSE
ATOS INDIA PVT LTD SINCE OCT’06
Manager
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Formulate and define cost effective short/long term budgets and corporate strategies to achieve pre-set targets while adhering to the quality of the products/projects delivered and customer satisfaction level.
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Strictly ensuring adherence to ITIL procedures & guidelines using CSDM based on ITIL, with 24x7 support.
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Adept in Bid Management & taking care of Creation of BIDs, Service Order and Change Control Note.
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Formulate plan to gather & define business requirements while managing the risks to improve business processes and translating the requirements into systems solution by preparing functional specifications.
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Conceptualize & implement strategies to enhance operational efficiency and ensured adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle.
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Documented all major activities for effective reference and use; monitored IT policies, IT service management process and catalysed realignments to make the system more effective. Effectively handled incident management, configuration management and change management.
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Ensure strict observance of set quality standards and monitor delivery as per Project Plan.
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Tactically plan and analyze the basic requirements while setting up the technical infrastructure of the project and reviewing the project proposals.
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Ensure technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity & business agility while leveraging industry’s best practices.
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Identify training needs of the organization & tailored programs as per specific requirement of organization.
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Oversaw all phases of project execution; approved engineering/design changes, troubleshot and resolved complex technical problems, consistently met project deadlines and highest possible quality standards.
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Organize various training sessions for the team to enhance their performance.
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Deftly identify, resolve/isolate areas of obstructions to catalyse project delivery within defined time & cost parameters.
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Entrusted with the onus of monitoring day-to-day operational aspects of projects, executing project work plans, revising the same as appropriate to meet changing needs and requirements.
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Propagate Quality Circle movement and developed quality culture in the work force to achieve quality leadership in the industry.
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Drawn up plans for performing all tasks and actions with proper safety of personnel, plant, and environment.
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Conduct various orientation programs for entrants and training programs for the team members to update them about new changes/techniques.
AFFILIATED COMPUTER SERVICES INC (ACS), BANGALORE NOV’03-OCT’06
Systems Engineer
Highlights:
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Adroitly administered HP-Unix, Red hat Linux & Netcool/Omnibus (NMS/EMS) and trouble shoot issues.
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Successfully designed & implemented Micromuse Netcool architecture and administration.
ALLTEL INFORMATION PVT LTD JULY’00-OCT’03
Operation Production Analyst
Highlights:
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Installation customized & tuned HP-Unix operating system & Third party products as well as IGNITE-UX software
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Significantly worked on User administration, security implementation& Process automation through Maestro, cron.
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Developed UNIX shell scripts using Korn shell, awk and sed - to ease the administration tasks.
OVER THE COUNTER STOCK EXCHANGE OF INDIA (OTCEI) MAY’98-JUNE’00
Systems Officer
ACADEMIA
MBA (Information Technology), 2008
Sikkim Manipal University
BE (Computer Engineering),1996
Mumbai University
Diploma in Computer Technology, 1993
B.T.E Board
Trainings/Certifications:
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ITIL V3 Foundation Certified
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Certified HPUX System Administrator (CSA)
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System and Network Administration (SNA-II)
PERSONAL DOSSIER
Date of Birth: 29th July 1972;
Languages Known: English, Hindi, Marathi, Konkani, and Kannada
Passport No: G3357066
References: Available on request
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