Doha 05th February 2014: Silah Gulf received a delegation comprising representatives of 15 member states of the United Nations at their Manama premises and headquarters of the National Call Centre (One of EGA services delivery channels) on Thursday. The purpose of the UN visit was to see first-hand the National Contact Centre operation, and to learn about its experiences in supporting Bahrain’s Egovernment services, the visit also gave Silah Gulf the opportunity to showcase the advanced level of customer experience the National Contact Centre offers to the citizens of the Kingdom of Bahrain. Silah Gulf is a leading customer experience solutions provider in the region using cloud computing technology, best in class consultancy and training, and providing world class outsourcing services.
The UN delegation was received by Mr. Ricardo Langwieder-Görner, CEO and other top executives at Silah Gulf. Mr. Langwieder-Görner said he was extremely proud to welcome the UN visitors and show them the National Contact Centre. The NCC opened in 2009 with just a few seats supporting limited services and now employs over 70 Bahraini’s providing 24×7 support to over 300 government services and ministries, and has a very aggressive 12-month growth strategy he added. Uniquely, the NCC also operates a video calling service for the deaf, which was recently launched in collaboration with the Bahrain Deaf Association. This service supported by a team of specialist staff qualified in sign language via video and the UN delegation were able to witness the team taking live video calls. The National Contact Centre (NCC) is operated by Silah Gulf a joint venture between eGovernment Authority and UK based Merchants.
The UN delegation’s visit to National Call Centre was part of a tour of the institutions and centres of public service in the Kingdom the purpose of the visit organized by The United Nations Department of Economic and Social Affairs (UNDESA), is to give the delegation the opportunity to study Bahrain’s e-government experience.
During the visit, Mr Langwieder-Gorner delivered a comprehensive presentation of the National Contact Centre’s services to the public and private sectors within the Kingdom of Bahrain, in addition to the companies’ future strategies.
The presentation also highlighted Silah Gulf’s plans to expand and develop partnerships with local governmental and private sector organizations during the upcoming phase by increasing the number of government ministries 20% and supporting 80% of private sector services, In addition, Silah Gulf seeks to expand its services in the countries of the Gulf Cooperation Council (GCC) and increase its market share with a goal to offer international services and become the leading customer experience solutions provider.
The UN delegation comprising representatives from: Afghanistan, Burundi, Ethiopia, Laos, Lesotho, Nepal, Rwanda, Sierra Leone, Solomon Islands, Tanzania, Timor-Leste, Uganda, Zambia, Australia and Armenia. The delegation was briefed during a tour organized by Bahrain Information Technology Society about the experiences, systems, applied IT and telecommunication projects that targets the general public, investors, IT and Telecommunication infrastructures of a number of governmental agencies such as: Ministry of Health, Ministry of Education, Ministry of Industry and Commerce, The Central Agency for Information, Telecommunications Regulatory Authority and The Ministry of Social Development.
Source : Official Silah Gulf Communication.
The post Silah Gulf Receives UN Delegation to View the Kingdom’s Multi Award Winning National Contact Centre appeared first on Qatar Chronicle | Qatar happenings | Qatar News | Qatar Classifieds | Qatar investments | Qatar business.